Terese Early
Stanardsville ,VA
Summary
Dynamic professional with extensive experience at Whole Foods Market, excelling in customer service and order preparation. Proven track record of enhancing order accuracy and streamlining processes, while fostering teamwork and collaboration. Adept at problem-solving and maintaining strong relationships, ensuring high customer satisfaction and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Prepared Foods Order Writer
Whole Foods Market
2025.01 - Current
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and staying organized in a fast-paced environment.
- Served as a subject matter expert on all aspects of the ordering process, aiding team members when they encountered challenges or required assistance.
- Assisted in implementing improvements by incorporating a message board for all Out of Stock items and needed products within the department.
- Maintained up-to-date knowledge of products and promotions to ensure accurate order placements for the department.
- Enhanced order accuracy by meticulously reviewing and verifying information and product specifications.
- Achieved a high level of customer satisfaction, addressing concerns promptly and providing comprehensive resolutions.
- Utilized available resources such as historical data analysis to identify potential bottlenecks affecting delivery times, suggesting revisions to optimize the process.
- Provided training and support for leadership with the tools and knowledge for the Order Writers role.
- Paying a great deal of attention to detail, ensuring accurate data entry and timely submission of orders.
- Streamlined the order guides for the order writing process for increased efficiency through effective communication.
- Maintaining an efficient order writing process, contributing to a consistent and efficient workflow across the team.
- Prioritized urgent orders efficiently without compromising accuracy or quality standards.
- Facilitated smooth handoffs between departments by accurately documenting pertinent information while maintaining good department relationships.
- Supported company-wide initiatives in cross-functional projects aimed at improving overall business operations.
- Worked closely with management to ensure accurate forecasting of product demand, enabling more effective resource allocation and supply chain planning.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Salon Suite Owner/Operator
Self Employed
2015.03 - Current
- Manage salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Ensure compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increase customer retention through exceptional service and consistent follow-up communication.
- Optimize scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintaine accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Streamline inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
- Interact well with customers to build connections and nurture relationships.
- Cultivate and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Prepared Foods Supervisor
Whole Foods Market
2024.03 - 2025.01
- Kept team morale in the forefront to foster a positive workplace atmosphere, resulting in increased productivity.
- Ensured accurate labeling of all products according to FDA guidelines, upholding strict allergen control measures for customer safety purposes.
- Trained new and senior team members on company policies, food safety practices, and exceptional customer service skills to ensure seamless integration into the department.
- Led team members to maintain a clean, organized, and safe work environment in compliance with health regulations.
- Collaborated with other department supervisors to drive overall store success and enhance cross-functional teamwork.
- Maintained high level of efficiency in fast-paced work environment.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Maintained proper signage and pricing information for displays, cases and counters.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep the department clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Developed strategies for handling difficult customers and challenging situations.
- Mentored new team members to contribute to store's positive culture.
E-Commerce Team Trainer
Whole Foods Market
2023.01 - 2024.03
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained team members in customer service and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing and seasoned team members to maximize team agility and performance.
- Greeted customers and the Amazon drivers with smile and provided friendly service to professionally handle every need.
- Delivered feedback to leadership regarding team members performance and training needs.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Taught new and senior team members correct procedures for all areas of operations.
- Trained new and senior team members in specific job requirements.
- Maintained current knowledge of department positions requirements.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Demonstrated new procedures and techniques to team members.
- Collaborated with leadership to identify areas for improvement within the training program, leading to more efficient results.
- Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.
- Enhanced team productivity with training programs and monitoring progress.
- Provided one-on-one coaching sessions for team members struggling in certain areas of their role, resulting in increased confidence and job satisfaction.
- Helped with new training strategies to address skill gaps in the team, resulting in improved overall performance.
- Tracked team members progress throughout their training journey, adjusting course material as necessary for optimal learning outcomes.
- Observed team members during work shift to provide feedback and guidance in improving performance.
- Provided coaching and mentoring to team members.
Salon Director
Face Value
2014.02 - 2015.03
- Conducted employee performance assessments and provided feedback that would help workers reach monthly goals.
- Strengthened industry knowledge by attending conferences, workshops, and continuing education courses as necessary.
- Cultivated a positive work environment, fostering strong team collaboration and staff retention.
- Ensured compliance with health regulations within the salon premises while maintaining high safety standards at all times.
- Streamlined salon operations with efficient scheduling, budgeting, and inventory management.
- Increased client loyalty with a successful referral program and personalized incentives.
- Managed daily operations of the salon, delegating tasks effectively to maximize productivity.
- Mentored salon employees in upselling techniques and tried-and-true marketing methods to enhance service and boost sales opportunities.
- Enhanced client satisfaction by providing exceptional customer service and addressing their individual needs.
- Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth.
- Recruited and hired salon personnel bringing expertise, enthusiasm and talent to business.
- Delivered consistent quality services by setting high standards for stylists and technicians.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Delegated workplace responsibility to appropriate staff.
Salon Leader
Ratner Companies
2010.01 - 2014.04
- Maintained general appointment calendar and set shift schedules.
- Managed inventory efficiently, reducing product waste and ensuring adequate stock levels at all times.
- Conducted regular performance reviews for continuous improvement of staff skills and overall salon operations.
- Oversaw staff recruitment, training, and retention efforts to build a cohesive and talented team of professionals.
- Mentored junior stylists in advanced techniques, boosting team performance and service quality.
- Facilitated strong communication between staff members to ensure seamless coordination of appointments and services rendered.
- Optimized staff scheduling to ensure adequate coverage during peak hours and maintain a balanced workload for all team members.
- Encouraged ongoing professional development among staff by organizing workshops, seminars, and training sessions with industry experts.
- Handled customer complaints tactfully, delivering resolutions that fostered trust in the salon''s commitment to excellent service.
- Evaluated employee performance through close observation and performance rubrics.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Delegated workplace responsibility to appropriate staff.
Assistant Salon Leader
Ratner Companies
2004.07 - 2010.01
- Assisted in maintaining a clean, organized salon space, adhering to health and safety regulations for optimal client experience.
- Assisted in the recruitment process by conducting interviews and evaluating potential candidates for stylist positions within the salon.
- Mentored junior stylists, fostering a supportive environment that encouraged skill development and team cohesion.
- Coordinated staff schedules to ensure adequate coverage during peak hours, reducing wait times and maximizing productivity.
- Increased salon revenue through upselling products and services tailored to clients'' needs and preferences.
- Provided exceptional customer service and consistently performed quality services.
- Collaborated with salon leader on inventory management, ensuring adequate product stock levels while minimizing waste.
- Maintained up-to-date knowledge of industry trends, incorporating new techniques into service offerings as appropriate for clientele demands.
- Provided exceptional leadership support to the salon leader, collaborating on initiatives aimed at improving overall business performance and maintaining a positive work environment.
- Multitasked and worked at fast pace while demonstrating good judgment and time management skills.
- Enhanced staff performance through regular training sessions focused on improving technical skills and customer service techniques.
- Enhanced customer satisfaction by providing exceptional service and personalized hair care recommendations.
- Consistently met or exceeded sales goals by effectively promoting salon services and retail products to clients.
- Developed strong rapport with clients by actively listening to their concerns and addressing any issues promptly and professionally.
- Utilized promotions, print and digital marketing to attract new clients.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Evaluated employee performance in quarterly and annual reviews.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Ordered materials, supplies or equipment for special projects.
Education
William Monroe High School
Stanardsville, VA06.1994
Skills
- Strong organization
- Deadline oriented
- Data entry proficiency
- Sales support
- Customer service expertise
- Order preparation
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Computer skills
- Excellent communication
- Organizational skills
- Customer service excellence
- Calm under pressure
- Effective communication
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Teamwork skills
- Relationship building
- Customer relations
Certification
Serv-Safe certification
Timeline
Prepared Foods Order Writer
Whole Foods Market
2025.01 - Current
Prepared Foods Supervisor
Whole Foods Market
2024.03 - 2025.01
E-Commerce Team Trainer
Whole Foods Market
2023.01 - 2024.03
Salon Suite Owner/Operator
Self Employed
2015.03 - Current
Salon Director
Face Value
2014.02 - 2015.03
Salon Leader
Ratner Companies
2010.01 - 2014.04
Assistant Salon Leader
Ratner Companies
2004.07 - 2010.01
William Monroe High School