TERESE FLEISHER
Monticello,MN
Summary
Certified Senior Pharmacy Technician with 6+ years of experience, delivering high-volume pharmacy support in fast-paced retail environments. Highly skilled in prescription processing, insurance resolution, customer service, and mentoring junior technicians. Known for accuracy, efficiency, and maintaining strict compliance with state and federal pharmacy regulations. Recognized for reliability and teamwork. Strong attention to detail and time management.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Walgreens Pharmacy
Monticello, MN
01.2019 - Current
- Processed medication orders accurately and efficiently using pharmacy management software.
- Ensured compliance with state and federal regulations regarding pharmacy operations and medication handling.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted pharmacists in patient consultations, ensuring clear communication of medication usage and side effects.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Call Center Representative
Radius Global
Monticello, MN
07.2017 - 08.2019
- Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
- Resolved customer inquiries efficiently, utilizing CRM software to track interactions and outcomes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
High School Diploma -
Osseo Senior High
Osseo, MNAssociate of Science - Pharmacy Technology
MN State Community And Technical College
Wadena, MNSkills
- Prescription Processing & Verification
- Insurance Billing & Prior Authorizations
- Walgreens Intercom Plus System
- Medication Safety & Compliance
- Inventory Management & Ordering
- Controlled Substances Handling
- Customer Service & Conflict Resolution
- Training & Mentorship of Technicians
- HIPAA Compliance
- Immunization Support
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
Certification
- CPhT - Certified Pharmacy Technician PTCB
- State Pharmacy Technician License MN
- Immunization support/CPR certification
Timeline
Walgreens Pharmacy
01.2019 - Current
Call Center Representative
Radius Global
07.2017 - 08.2019
High School Diploma -
Osseo Senior High
Associate of Science - Pharmacy Technology
MN State Community And Technical College