Ashley Buzaitis
Green Bay,WI
Summary
Certified Pharmacy Technician Manager with strong experience in retail pharmacy operations, insurance coordination, prior authorizations, immunizations, and customer service. Proven ability to manage high-volume workflows, resolve customer concerns professionally, and support efficient team operations.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician Manager
Walgreens
04.2021 - Current
- Managed efficient processing and verification of prescriptions to ensure timely customer service.
- Provided assistance to customers regarding medication-related questions, insurance matters, and prescription management to enhance service quality.
- Certified Wisconsin Pharmacy Technician with expertise in medication dispensing and patient care.
- Streamlined prior authorization workflows by managing electronic and paper documentation in collaboration with insurance providers and healthcare offices.
- Assisted in maintaining pharmacy workflow efficiency through effective team coordination and customer support. Supported team efforts in resolving customer issues promptly and effectively.
- Guided team members in skill development while ensuring adherence to superior customer service practices.
Server
The Bar
06.2020 - 06.2021
- Provided exceptional customer service to enhance guest satisfaction in a fast-paced dining environment.
- Managed guest interactions, order accuracy, and overall dining experience.
- Processed payments, handled cash transactions, and ensured order accuracy.
- Resolved customer concerns professionally while maintaining a positive dining experience.
Hostess / To-Go Specialist
Olive Garden
10.2018 - 05.2021
- Assisted guests with seating, takeout coordination, and customer service.
- Maintained order accuracy and efficient front-of-house operations.
- Communicated with kitchen staff to ensure order quality and organization.
- Managed high-volume order flow and multitasked efficiently during busy shifts.
Education
Bachelor of Science - Chemistry Major, Business Administration Minor
University of Wisconsin – Green Bay
01-2023
Skills
- Wisconsin Certified Pharmacy Technician
- Immunization Certified
- Insurance & Prior Authorization Experience
- Retail Pharmacy Operations
- Customer Service & Conflict Resolution
- Team Leadership & Communication
- Prescription Processing & Verification
- Inventory Management
Timeline
Pharmacy Technician Manager
Walgreens
04.2021 - Current
Server
The Bar
06.2020 - 06.2021
Hostess / To-Go Specialist
Olive Garden
10.2018 - 05.2021
Bachelor of Science - Chemistry Major, Business Administration Minor
University of Wisconsin – Green Bay