ALESHA ATKINS
Summary
Dedicated and team-focused Certified Pharmacy Technician with 13+ years of experience in fast-paced retail and mail-order pharmacy settings. Currently responsible for managing, mentoring, and training the entire Arizona technician team. Brings strong leadership, problem-solving, and communication skills, with a commitment to exceptional customer service that supports client retention and satisfaction. Proven track record of successfully developing and guiding new team members.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician Manager
CarelonRx
10.2023 - Current
- Manages and trains the entire AZ technician team (23 core and resolution technicians) on proper procedures and best practices, ensuring consistent quality of service.
- Faciltates training for all all new hire pharmacists in AZ
- Proactively troubleshoots potential issues in medication orders, collaborating daily with PICs, operations managers, and associate staff to resolve issues quickly.
- Takes lead on escalated prescription issues fostering positive relationships with white glove patients.
- Maximizes pharmacy efficiency through effective communication and building culture with team members and adherence to procedures
Senior Pharmacy Technician
Pillpack By Amazon
09.2022 - 09.2023
- Communicated with pharmacies nationwide via fax or telephone to transcribe transferred prescriptions from technicians and pharmacists
- Served as Subject Matter Expert and assisted in training and mentoring new pharmacy technicians
- Managed daily logs and collaborated with other team members to prioritize information to patients and other pharmacies
Senior Pharmacy Technician
CVS Pharmacy
09.2021 - 09.2022
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion
- Supported pharmacists in administering immunizations
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes
Senior Pharmacy Technician
Walgreens
08.2013 - 09.2021
- Trained and mentored new technicians and externs in pharmacy procedures and customer service
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes
Education
Pharmacy Technician Certification -
Tucson College
Tucson, AZ2013
Skills
- Pharmacy operations management
- Pharmacy software proficiency
- Training
- Pharmacy law and regulations
- Pharmaceutical conversions and calculations
- Pharmacy and customer record management
- Problem-solving skills
References
Michael Angell, AZ Director/PIC - 480-294-8334
Taylor Allen, General Manager of Central Fill - 801-694-7209
Michael Burdette, Manager II Customer Care - 812-290-1032
Timeline
Pharmacy Technician Manager
CarelonRx
10.2023 - Current
Senior Pharmacy Technician
Pillpack By Amazon
09.2022 - 09.2023
Senior Pharmacy Technician
CVS Pharmacy
09.2021 - 09.2022
Senior Pharmacy Technician
Walgreens
08.2013 - 09.2021
Pharmacy Technician Certification -
Tucson College
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