Whitney Anderson
Celina,TN
Summary
With 14 years in the health care field, from cna to certified pharmacy technician. Working in all different workplaces, including hospitals, nursing homes and pharmacies. Skills to help me along the way for whatever the future holds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Manager
Walgreen's Pharmacy
Celina, TN
08.2018 - Current
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Led a team of pharmacy technicians, providing training and supervision.
- Developed and maintained positive relationships with patients and healthcare providers.
- Coordinated with physicians and insurance companies for prescription refills.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Organized and led team meetings to discuss workflow improvements and challenges.
- Assisted in training and evaluating new pharmacy technicians.
- Resolved customer complaints in a timely manner while maintaining professional demeanor.
- Managed staff schedules and assigned tasks appropriately.
- Recruited, hired and trained new medical and facility staff.
Education
High School Diploma -
Clay County High School
Celina, TN05-2010
Skills
- Insurance billing
- Pharmacy law compliance's
- Order verification
- Workflow optimization
- Pharmaceutical calculations
- Prescription processing
- Pharmacy and customer records management
- HIPAA
- New hire onboarding
- Problem-solving skills
- Pharmacy operations management
References
- Tara Anderson 931-397-0567
- Geoff Simms 615-609-1957
- Casey Shrum 615-655-3852
- Julie Copas 931-704-4252
- Cassondra Cornell 931-397-5464
Certification
Ptcb, cpr
Timeline
Pharmacy Technician Manager
Walgreen's Pharmacy
08.2018 - Current
High School Diploma -
Clay County High School