Angelica Jimenea
Tampa,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Operations Manager
Walgreens
Tampa, FL
03.2022 - 09.2025
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Managed inventory levels, optimizing stock accuracy and minimizing waste through effective forecasting.
- Implemented training programs for staff, enhancing operational efficiency and improving customer service skills.
- Streamlined medication dispensing processes, reducing turnaround times and increasing patient satisfaction.
- Developed standard operating procedures to improve workflow consistency and enhance safety protocols.
- Led cross-functional teams in implementing new technology systems, enhancing overall pharmacy performance and efficiency.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
Certified Pharmacy Technician
Walgreens
Tampa, FL
01.2021 - 09.2025
- Managed medication dispensing and ensured accuracy in prescriptions.
- Assisted pharmacists with patient consultations and medication inquiries.
- Trained new pharmacy technicians on operational procedures and software systems.
- Maintained inventory levels, conducting regular audits to prevent stockouts.
- Implemented workflow improvements that enhanced efficiency in prescription processing.
- Collaborated with healthcare providers to optimize patient medication management strategies.
- Developed training materials for ongoing staff education on pharmaceutical best practices.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Monitored prescription records for compliance with regulations and safety standards.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
Assistant Store Manager
Starbucks
Saint Petersburg, Florida
11.2017 - 08.2020
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance team productivity and service quality.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Analyzed sales trends to develop effective promotional strategies and boost revenue.
- Managed employee schedules, ensuring adequate staffing levels during peak hours.
- Conducted regular performance evaluations, fostering a culture of continuous improvement.
- Collaborated with corporate teams to align local strategies with company objectives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Shift Supervisor
Starbucks
Saint Petersburg, Florida
01.2016 - 11.2017
- Supervised daily operations to ensure high-quality customer service standards.
- Trained and mentored team members on product knowledge and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented efficiency improvements that enhanced workflow and reduced wait times.
- Resolved customer complaints promptly, fostering a positive store environment.
- Monitored cash handling processes for accuracy and compliance with company policies.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
BBA -
Arizona State University
Tempe, AZ05.2019
High School Diploma -
Pinellas Park High School
Largo, FL06.2016
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Filling prescriptions
- Workflow optimization
- HIPAA compliance
- ICD-10 proficiency
- Insurance verification
- Medicare and medicaid billing
- Claim submission
- Problem-solving
- Customer relations
- Multitasking and organization
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Employee training
- Goals and performance
- Team building and leadership
- Team motivation
- Professional ethics
- Operations management
- Staff management
- Inventory control
- Personnel management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician Operations Manager
Walgreens
03.2022 - 09.2025
Certified Pharmacy Technician
Walgreens
01.2021 - 09.2025
Assistant Store Manager
Starbucks
11.2017 - 08.2020
Shift Supervisor
Starbucks
01.2016 - 11.2017
BBA -
Arizona State University
High School Diploma -
Pinellas Park High School