KARISSA LANGLOIS

Certified Pharmacy Technician (pharmacy operations manager RXOM)

Walgreens

01.2010 - Current

I worked for Walgreens as a senior certified pharmacy technician since 2010-2022 I was promoted to pharmacy operations manager at my store in may 2021. With this title I was responsible for pharmacy metrics and daily operations of the pharmacy and technicians. I was in charge of scheduling for technicians as well. I am currently certified to immunize and have been at my store since March of 2021.
Resolved customer issues and answered questions to deliver positive customer experience.
Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences.
Registered all related sales on the assigned cash register; collected and handled cash.
Made telephone calls to Physicians, customers, and patients.
Reported prescription errors to Pharmacists on duty and adhered to company policies and procedures.
Assisted customers and patients by offering information on goods and services.
Adhered to the company policy regarding good faith dispensing during all prescription dispensing activities.
Developed strong relationships with valued customers to cultivate customer loyalty.
Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine correctness and checking for possible interactions.
Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.
Priced stock, shelved merchandise and changed signage to reflect current sales information.
Carefully counted out and packaged pharmaceutical orders for individuals and bulk needs.
Answered questions from customers such as where to find desired products and explained the pharmacy's policies.
Supported patients and clinical team members by preparing and delivering medications and supplies.
Verified written and electronic orders to prevent errors maintain the optimal security for all pharmacy drugs.
Cleaned and sterilized work areas, glassware and equipment to protect the pharmacy's staff and customers.
Processed medical insurance claim forms and electronic transmissions to obtain payments for orders. Plenty of experience with prior authorizations.
Engaged customers to understand desires and offer skilled assistance with needs.
Reviewed activities regularly to identify opportunities for improvement.
Required minimal oversight to complete job tasks, meeting all deadlines and goals.