Megan Perez
Cypress
Summary
Dedicated Certified Pharmacy Technician with proven expertise at Walgreens in optimizing pharmacy operations and enhancing patient satisfaction. Skilled in medication dispensing and insurance verification, I excel in problem-solving and team collaboration, contributing to increased workflow efficiency and customer loyalty through exceptional service and meticulous attention to detail.
Overview
16
16
years of professional experience
1
1
Certification
Work History
RXOM Pharmacy Technician
Walgreens
10.2008 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Education
High School Diploma -
Riverhead High School
RiverheadSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing verification
- Answering customer questions
- Pharmacy ethics
- Drug inventory control
- Drug safety
- Pharmaceutical calculations
- Pharmacy law compliance
- Receiving incoming supplies
- Medication storage procedures
- Staff development
- New hire onboarding
- Proper labeling procedures
- Pharmacy operations
- Resolving customer issues
- Ordering and stocking medications
- Customer service
- Data entry
- Attention to detail
- Prescription filling and labeling
- Cash register operations
Certification
PTCB
TEXAS STATE BOARD LICENSE
Timeline
RXOM Pharmacy Technician
Walgreens
10.2008 - Current
High School Diploma -
Riverhead High School
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