Rama Qatmira
Paterson,NJ
Summary
Detail-oriented and adaptable professional with proven strengths in communication, problem-solving, and team leadership. Expertise in optimizing operations, ensuring compliance, and enhancing workflow efficiency within fast-paced environments. A strong commitment to organization and efficiency drives the delivery of high-quality service. Passionate about fostering collaborative team dynamics to achieve organizational goals and exceed client expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Manager- Licensed Pharmacy Technician
Pharmacy Plus and Surgical Supplies
Paterson Nj
10.2024 - Current
- Lead daily pharmacy operations with a focus on optimizing workflows and high-quality patient care.
- Develop and execute inventory management strategies, including ordering processes, stock control, and waste reduction initiatives, to minimize costs while maintaining adequate supply levels and service.
- Supervise, train, and mentor pharmacy staff, fostering a collaborative team environment. Implement performance metrics and create employee schedules to enhance productivity and ensure alignment with organizational goals.
- Ensure adherence to all federal and state regulations, safety standards, training programs to maintain operational integrity and minimize risks.
- Address and resolve customer concerns by employing effective communication and problem-solving skills. Enhance patient satisfaction through personalized service and proactive engagement strategies.
- Analyze key performance indicators (KPIs) and operational data to identify areas for improvement. Foster a culture of continuous improvement by implementing process enhancements that align with business objectives and promote efficiency.
- Collaborate with upper management to establish business goals and objectives. Provide insights and recommendations based on performance data to support strategic planning and drive organizational success.
Medical Receptionist
Complete Cure
Clifton Nj
07.2023 - 08.2024
- Played a pivotal role in a dynamic medical office environment, overseeing patient inquiries and appointment scheduling to enhance operational efficiency.
- Maintained meticulous patient records and billing processes, ensuring strict compliance with privacy regulations and industry standards.
- Collaborated effectively with medical staff to optimize operations, improve patient flow, and enhance service delivery, contributing to a superior patient experience.
- Delivered exceptional, professional service while managing a multi-line phone system, streamlining appointment coordination, and supporting overall clinic efficiency.
- Part Time
Pharmacy Technician
Nour Pharmacy
Clifton Nj
10.2020 - 05.2023
- Ensured accurate medication dispensing and supported improved patient care through strong attention to detail.
- Managed inventory and maintained compliance with safety and regulatory standards.
- Performed data entry for prescriptions, patient records, and insurance information with high accuracy.
- Assisted pharmacists with prescription preparation, labeling, and workflow efficiency.
- Trained new technicians on procedures and safety protocols.
- Collaborated with healthcare professionals to support effective medication management.
- Delivered excellent customer service while maintaining an organized and compliant work environment.
Education
Bachelor - Business Administration & Management
Montclair State University
Montclair, NJ05-2026
Associate - Applied Science
Bergen Community College
Paramus, NJ05-2024
High School Diploma - Criminal Justice & Public Safety
Passaic County Technical Institute
Paterson, NJ06-2021
Skills
- Confidentiality and HIPAA compliance
- Workflow optimization and process improvement
- Insurance billing and claims processing (Medicare/Medicaid)
- Healthcare regulations and regulatory compliance
- Drug inventory management , and data entry and records management
- Staff leadership, team development, and performance management
- Insurance claim processing software and systems management
- Active listening and effective communication
- Critical thinking and problem solving
- Call center operations and call management
- Complaint handling and conflict resolution
- Microsoft Excel and data analysis
- Business Operations and Administrative Management
- Workflow optimization
- Active listening
- Critical thinking
- Data entry
- Customer service
- Teamwork and collaboration
- Numeric data entry
- Fast typing speed
- Document scanning
- Microsoft outlook, word, and Excel
- MS Excel Proficiency
- CMMS Administrator
- SQL& IBM Maximo
Certification
- CPR & AED Certified
- Police Dispatcher
- Pharmacy Technician License
- Certificate of Competency in Criminal Justice and Public Safety
- SQL Certified
- Excel Certified
Languages
Arabic
Native or Bilingual
Timeline
Pharmacy Manager- Licensed Pharmacy Technician
Pharmacy Plus and Surgical Supplies
10.2024 - Current
Medical Receptionist
Complete Cure
07.2023 - 08.2024
Pharmacy Technician
Nour Pharmacy
10.2020 - 05.2023
Bachelor - Business Administration & Management
Montclair State University
Associate - Applied Science
Bergen Community College
High School Diploma - Criminal Justice & Public Safety
Passaic County Technical Institute