Kaitlyn Dunn
Bennington,VT
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
12
12
years of professional experience
Work History
Certified Pharmacy Technician - Operations Manager
The Pharmacy Northshire
05.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Certified Pharmacy Technician
The Pharmacy
04.2017 - 04.2023
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Pharmacy Technician
The Pharmacy
01.2015 - 03.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Customer Service Representative
The Pharmacy
08.2013 - 12.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Mount Anthony Union High School
Bennington, VT06-2015
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Medication dispensing
- Time management
Timeline
Certified Pharmacy Technician - Operations Manager
The Pharmacy Northshire
05.2023 - Current
Certified Pharmacy Technician
The Pharmacy
04.2017 - 04.2023
Pharmacy Technician
The Pharmacy
01.2015 - 03.2017
Customer Service Representative
The Pharmacy
08.2013 - 12.2014
High School Diploma -
Mount Anthony Union High School
Similar Profiles
Jason KellerJason Keller
102.7 WEQX Host/Production & Imaging Director at Northshire Communications102.7 WEQX Host/Production & Imaging Director at Northshire Communications
Rafaa KorinaRafaa Korina
Pharmacist at Community Pharmacy ,nada Alalmia Pharmacy,alshifa PharmacyPharmacist at Community Pharmacy ,nada Alalmia Pharmacy,alshifa Pharmacy
Md Hasan Showkat BhuiyanMd Hasan Showkat Bhuiyan
Pharmacy Assistant (Part Time) at Drugstore Pharmacy (NoFrills Pharmacy) MarkhamPharmacy Assistant (Part Time) at Drugstore Pharmacy (NoFrills Pharmacy) Markham
Laura GillisLaura Gillis
Float Nurse at VA Bennington CBOCFloat Nurse at VA Bennington CBOC
Eliza GeorgeEliza George
Direct Support Professional at AmergisDirect Support Professional at Amergis