Krista Butler
Owens Crossroads
Summary
Dedicated Pharmacy Operations Manager and Lead Technician with extensive experience optimizing workflows, improving patient satisfaction, and driving community engagement. Skilled in staff development, insurance communication, and business strategy. Known for reliability, leadership, and an independent, solution-driven work style.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician - Operations Manager
Cove Pharmacy
Owens Cross Roads
03.2024 - Current
- Serve as both Lead Pharmacy Technician and inaugural Pharmacy Operations Manager, driving workflow optimization, staff development, and daily operational efficiency.
- Assist pharmacists in preparing, packaging, compounding, and dispensing prescriptions with full compliance to federal, state, and local pharmacy laws.
- Manage pharmacy operations, including scheduling, inventory management, procurement, and regulatory documentation.
- Conduct medication adherence and patient satisfaction analyses to identify trends and improve health outcomes.
- Collaborate with pharmacists and other healthcare professionals to ensure coordinated, high‑quality patient care.
- Oversee community outreach, marketing, and educational initiatives, strengthening brand awareness and patient relationships.
- Promoted training and continuing education programs to enhance staff competency, compliance, and performance.
- Maintain accurate patient profiles and prescription records, entering data with precision into pharmacy management software systems.
- Process insurance claims and prior authorizations, troubleshoot reimbursement issues, and reconcile explanations of benefits (EOBs).
- Execute inventory control processes: order verification, stock rotation, discrepancy resolution, and adherence to safety and storage protocols.
- Provide outstanding patient service, educating customers on medication use, potential side effects, and safety precautions.
- Uphold strict HIPAA confidentiality standards to protect patient privacy and sensitive information.
- Support pharmacists by verifying dosages, labeling prescriptions, and flagging potential drug interactions or allergies.
- Coordinate workflows among technicians, pharmacists, and administrative staff to ensure timely order fulfillment and accurate prescription delivery.
Education
Bachelor of Communications - Public Relations
University of North Alabama
Florence, Alabama01-2018
Skills
- Pharmacy Operations Management
- Data Entry & Pharmacy Software (PioneerRx)
- Medication Therapy & Patient Care Coordination
- Customer Service & Patient Education
- Insurance Claims & Reimbursement Processing
- Workflow Optimization / Process Improvement
- Patient relationship management
- Community Outreach & Marketing
Certification
Certified Pharmacy Technician (CPhT)
Timeline
Certified Pharmacy Technician - Operations Manager
Cove Pharmacy
03.2024 - Current
Bachelor of Communications - Public Relations
University of North Alabama