Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information

Christy Vanderzanden

Summary

Accomplished Pharmacy Operations Manager, Pharmacy Technician at Walgreens, adept in workflow optimization and team collaboration, significantly enhancing pharmacy efficiency and patient satisfaction. Expert in medication dispensing and staff development, led initiatives that improved service quality and operational productivity, achieving a notable increase in customer retention rates.

Overview

26
26
years of professional experience
1
1
Certificate

Work History

Pharmacy Operations Manager, Pharmacy Technician

Walgreens
04.1999 - 11.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Supervised a team of technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
  • Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
  • Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Recruited, hired and trained all staff, providing direct supervision and ongoing staff development.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Education

General Studies

East Central Community College, Union, MO

Skills

  • Problem-solving skills
  • Staff development
  • Certified pharmacy technician (cpht)
  • Resolving complaints
  • Staff leadership
  • Supporting pharmacy operations
  • Immunizations
  • Multitasking Abilities
  • Operations management

Certification

  • Registered Pharmacy Technician - State Boards of Pharmacy.
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).

Timeline

Pharmacy Operations Manager, Pharmacy Technician - Walgreens
04.1999 - 11.2024
East Central Community College - , General Studies

Additional Information

I have held various positions and extra jobs during my 26yr career with Walgreens.

District Pharmacy Training Coordinator. The District level Management and Trainer with 25 stores in my District. 2006-2009

I trained as a Teapot. I traveled to various states training new employee's due to location buy-outs

I participated by working at a Covid- 19 testing Site. 2020-2021.

I am currently certified and trained as a vaccination technician.

Pharmacy Operations Manager. 2023-2025

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Christy Vanderzanden