Terese Howard
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. . Bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
3
3
Certifications
Work History
Process Coordinator
UTC Aerospace Systems
Foley, AL
12.2013 - 01.2020
- Identified inefficiencies and improvement opportunities to provide advice and support documentation for evaluation of initiative opportunities.
- Provided direction for quality improvement team and support groups to help operating units meet business plan objectives.
- Supported internal and external stakeholders to complete business processes.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Maintained awareness of production rates and parts requirements
- Used time efficiently when not serving customers
- Actively pursued personal learning and development opportunities
Certified Mental Health Assistant
Paige Certified Residential Facility
Daphne, AL
02.2009 - 01.2020
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Handled sensitive employee and patient information
- Prepared and processed patient reports
- Lead in orienting and training staff
- Supported patient confidentiality in accordance with HIPAA regulations.
Education
Master of Science - Customer Quality Control Management
The University of Alabama
Tuscaloosa, AL 01.2015 - 05.2018
Bachelor of Science - Human Development And Family Studies
The University of Alabama
Tuscaloosa, AL 08.2009 - 05.2015
Associate of Science - General Studies
James H. Faulkner State Community College
Bay Minette, AL 01.2013 - 05.2015
Associate of Arts - Liberal Arts And Sciences
James H. Faulkner State Community College
Bay Minette, AL 01.2013 - 05.2015
Skills
Problem-Solving
Customer Service
Proficient with Microsoft Office Products
Perfected multitasking,critical thinking,and organizational skills
Results Driven
Ability to establish priorities,work independently and as part of a team
Investigational Skills
Data Entry
Licenses
Al-239987-Expires 12-31-2023
Certification
Property certification-State Farm
Timeline
Property certification-State Farm
01-2023
Auto certification-State Farm
01-2023
NFIP Claims Adjuster certification
01-2023
Master of Science - Customer Quality Control Management
The University of Alabama
01.2015 - 05.2018
Process Coordinator
UTC Aerospace Systems
12.2013 - 01.2020
Associate of Science - General Studies
James H. Faulkner State Community College
01.2013 - 05.2015
Associate of Arts - Liberal Arts And Sciences
James H. Faulkner State Community College
01.2013 - 05.2015
Bachelor of Science - Human Development And Family Studies
The University of Alabama
08.2009 - 05.2015
Certified Mental Health Assistant
Paige Certified Residential Facility
02.2009 - 01.2020