Terese Moak
San Diego,CA
Summary
Dedicated Professional with 15+ years of versatile work experience in management, customer service, and organizational operations. Talented in personnel management, retail operations and performance evaluation. Confident working in a variety of roles given the array of experience and positions held. Is most comfortable in a position of leadership, but works very well on a team.
Overview
20
20
years of professional experience
Work History
Design Manager
Floor & Decor
04.2025 - Current
- Led design projects from concept through execution, ensuring alignment with brand standards.
- Developed innovative product displays to enhance customer engagement and drive sales performance.
- Collaborated with cross-functional teams to streamline design processes and improve efficiency.
- Mentored junior designers, fostering professional growth and promoting best practices in design workflows.
Assistant Store Manager - Operations
Lowe’s Home Improvement
09.2017 - 02.2025
- Empowered customer services associates to deliver high standards of customer service
- Responsible for maintaining inventory management and area recovery for a multimillion dollar store
- Supervise daily store activities, ensuring efficient and effective operations in line with company standards
- Lead by example in delivering exceptional customer service and maintaining a positive store atmosphere
Store Manager
Sally Beauty
07.2017 - 12.2017
- Assist in recruiting, training, and developing store associates to build a motivated and high-performing team
- Resolve customer issues and complaints promptly, ensuring a high level of customer satisfaction
- Handle various administrative duties, including report generation, email correspondence, and maintaining store records
Department Supervisor
The Home Depot
04.2013 - 07.2017
- Responsible for training and developing associates within an department
- Ensure customer satisfaction standards were being met within my department
- Provide resources to fellow staff members and associates to help meet larger store goals and quotas
- Consult with upper levels of management to increase departmental productivity and consistency with store goals
Residential Supervisor
Home of Guiding Hands
01.2010 - 01.2014
- Lead a team of dedicated residential staff to support our residents
- Directly managed and supervised all aspects of direct care for the residents of the house
- Oversaw operations including staff performance, customer and family satisfaction, and overall care provided
Behavioral Instructor
Unyeway, Inc.
04.2006 - 01.2011
- Provide a 1:3 staff to client ratio within the Behavior Management Program, Adult Development Center, and Community Based Program
- Assist in a multitude of daily life care such as feedings and changes while in the LVN program
- Provide support for psychological services as well as nursing services when necessary
Education
General Education Development -
Granite Hills High School
El Cajon, California05-2006
Skills
- Strong ability to act empathetically in a variety of professional contexts
- Comfortable in positions of leadership
- Diverse professional experience in customer service, healthcare related fields and retail management
- Effective facilitator of a positive work environment
Timeline
Design Manager
Floor & Decor
04.2025 - Current
Assistant Store Manager - Operations
Lowe’s Home Improvement
09.2017 - 02.2025
Store Manager
Sally Beauty
07.2017 - 12.2017
Department Supervisor
The Home Depot
04.2013 - 07.2017
Residential Supervisor
Home of Guiding Hands
01.2010 - 01.2014
Behavioral Instructor
Unyeway, Inc.
04.2006 - 01.2011
General Education Development -
Granite Hills High School