Teresita ORTEGA
Bell Gardens,CA
Summary
Dedicated Team Lead with a focus on fostering teamwork, communication, and professional conduct. Proven ability to mentor team members and uphold safety standards while enhancing operational efficiency.
Overview
14
14
years of professional experience
Work History
Team Lead
All City Management Services
Santa Fe Springs, CA
08.2021 - Current
- Promote and uphold the importance of children safety
- Supervised daily operations, ensuring quality service delivery and adherence to safety standards.
- Trained and mentored team members, fostering skill development and enhancing the mandatory safety standards.
- Facilitated effective scheduling and resource distribution to maximize staff efficiency across various locations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Sales/Customer Service Representative
Leyo Motorsport Inc
City Of Industry, CA
07.2017 - 03.2020
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Managed complex service requests, ensuring timely resolution and consistent communication with clients
- Implemented process improvements that streamlined service operations, reducing response times.
- Executed fundamental office operations to ensure efficient workflow.
- Cultivated relationships with potential clients to expand business opportunities.
- Facilitated assistance as required to ensure seamless operations and workflow.
- Oversaw online order fulfillment and maintained accurate records in QuickBooks for streamlined accounting.
- Managed shipping label processing and order packing to ensure timely delivery.
- Coordinated office access by adhering to established opening and closing times.
- Facilitated secure transfer of company money to financial institutions to ensure liquidity.
- Managed daily activities and decision-making processes in CEO's absence to ensure continuity.
Customer Service Sales Representative
Amazone Inc
City Of Industry, CA
07.2012 - 07.2017
- Developed comprehensive product knowledge to assist customers with inquiries and enhance satisfaction.
- Resolved customer complaints efficiently, ensuring positive experiences and fostering loyalty.
- Guided customers through purchasing processes, providing tailored recommendations based on individual needs.
- Collaborated with cross-functional teams to streamline service delivery and improve overall operational efficiency.
- Managed routine office activities, including filing, data entry, and correspondence management.
- Initiated outreach efforts to establish relationships with new clients.
- Delivered necessary support to customers, fostering a cooperative work environment.
- Diagnosed and resolved technical issues for clients during incoming call interactions.
- Oversaw the accurate processing of phone and online orders, maintaining efficient workflow and service quality.
- Executed data entry tasks by inputting financial transactions into QuickBooks.
- Oversaw preparation of shipping labels and meticulously packed orders for timely delivery.
- Executed systematic inventory assessments to support operational readiness and minimize discrepancies.
- Monitored and analyzed sales metrics to consistently meet and exceed monthly targets.
- Coordinated office access by adhering to established opening and closing times.
Education
Social Work
Rio Hondo College
Whittier, CAHigh School Diploma -
Bell Gardens High School
Bell Gardens, CASkills
- Communication Skills
- Motivated to learn
- Teamwork
- Effective time management
- Effective decision-making
- Detail-oriented approach
- Guidance and support
- Trustworthy and professional conduct
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Team Lead
All City Management Services
08.2021 - Current
Sales/Customer Service Representative
Leyo Motorsport Inc
07.2017 - 03.2020
Customer Service Sales Representative
Amazone Inc
07.2012 - 07.2017
Social Work
Rio Hondo College
High School Diploma -
Bell Gardens High School