Teresita Patrick
Evans,GA
Summary
Dynamic CS Team Lead at MapCo with a proven track record in enhancing customer satisfaction through optimized support processes. Skilled in problem-solving and effective communication, I successfully coordinated cross-functional teams, driving performance improvements and fostering collaboration. Committed to excellence, I consistently achieved high standards in resource allocation and team management.
Overview
1
1
year of professional experience
Work History
CS Team Lead
MapCo
11.2024 - 01.2026
- Optimized resource allocation by monitoring workload distribution and adjusting staffing levels as needed.
- Improved customer satisfaction by streamlining support processes and implementing efficient workflow strategies.
- Coordinated cross-functional collaboration between the CS team and other departments for seamless issue resolution.
- Conducted regular meetings with upper management to provide updates on team performance, challenges, opportunities, and accomplishments.
Elderly Caregiver
Bettye Cook
04.2025 - 05.2025
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Picker/Packer
PlastiColor
01.2025 - 04.2025
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
Education
Southern Highschool
Santa Rita, GUSkills
- Software development
- Customer service excellence
- Shipping and receiving
- Order fulfillment
- Organization and recordkeeping
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Cash handling and reconciliation
- Active listening
- Effective communication
- Adaptability and flexibility
- Cash handling
- Customer engagement
- Health and safety procedures
- Inventory and stocking
- Computer proficiency
- Goal setting and achievement
- Task prioritization
Timeline
Elderly Caregiver
Bettye Cook
04.2025 - 05.2025
Picker/Packer
PlastiColor
01.2025 - 04.2025
CS Team Lead
MapCo
11.2024 - 01.2026
Southern Highschool
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