Teressa Couch
CUMMING,Georgia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Lead Quality Inspector
Nile Automotive/ GMB PLASTICS/ Ranstad
01.2017 - 10.2022
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Reported problems and concerns to management.
- Performed visual inspections and non-destructive tests where appropriate.
- Developed and implemented procedures to meet product quality standards.
- Performed routine maintenance and calibration on testing equipment.
- Recorded and organized test data for report generation and analysis.
- Completed precise measurements using special tools.
- Reviewed production processes and identified potential quality issues.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Customer Service Manager
Forsyth County News
06.2009 - 04.2016
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Kept accurate records to document customer service actions and discussions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Vocational - Business Education
Forsyth Central High School
Cumming, GASkills
- QA Tools
- Process Evaluations
Timeline
Lead Quality Inspector
Nile Automotive/ GMB PLASTICS/ Ranstad
01.2017 - 10.2022
Customer Service Manager
Forsyth County News
06.2009 - 04.2016
Vocational - Business Education
Forsyth Central High School
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