Teressa Nordstrom
Highland Park
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
23
23
years of professional experience
Work History
Business Manager
A Place At Home
Eatontown
03.2024 - 05.2025
- Analyzed market trends and identified new business opportunities.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily operations across multiple departments, including sales, marketing, and HR.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Conducted research on current industry trends to identify potential areas for improvement in business operations.
- Designed strategies for improving the quality of services provided by the organization.
- Negotiated contracts and agreements with suppliers, vendors, and partners to optimize costs.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Developed and implemented strategic business plans to achieve company objectives.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Scheduled meetings with employees to address concerns and grievances.
- Coordinated training programs for new employees and existing staff members.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Scheduled meetings, appointments and travel arrangements for staff members.
Guest Service Representative
Hilton Homewood Suites
Eatontown
05.2022 - 03.2024
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Promoted loyalty programs to encourage repeat business.
- Maintained accurate records of all transactions within the hotel software system.
- Inspected guest rooms prior to check-in to ensure they met quality standards.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
- Handled payment processing and provided customers with receipts and proper bills and change.
Assistant Manager
Majestic Hotel
Ocean Grove
03.2021 - 11.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in a prompt and courteous manner.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Provided guests with information on local attractions, restaurants, and transportation services to enhance their stay.
- Answered hotel phones with professionalism, and directed calls appropriately.
- Collaborated with the front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Input daily occupancy, room rate, and revenue into the property management system for updated recordkeeping and accounting.
- Upheld hotel policies and procedures by providing a high level of customer service.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Recruited and trained new employees to meet job requirements.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
Administrator
Interstate Fence & Guiderails
03.2010 - 01.2021
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Coordinated with human resources department to handle payroll and personnel databases.
- Targeted new customers to grow geographic reach and increase revenue.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Nanny
Private Family Care
09.2002 - 02.2010
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Played games, worked on puzzles, and read books to young children.
- Assisted children with homework assignments and special projects across different subjects.
- Transported children to and from school, medical appointments and extra-curricular activities.
Education
Diploma -
Manchester Central High School
Manchester, NJ06.2002
Skills
- Guest Relations
- Data Entry
- Property Security
- Report Preparation
- Customer Service
- Guest Accommodations
- Event Information Management
- Inventory Monitoring
- Reservation Processing
- Detail Oriented
- Data Inputting
- Issue Resolution
- Services and Amenities Promotion
- Payment Processing
- Product Sales
- Contract negotiation
- Employee training
- Customer relationship management
- Operational oversight
- Team building
- Conflict resolution
- Client account management
- Sales strategies
- Problem-solving
- Scheduling
- Business management
- Staff scheduling
- Self motivation
- Team leadership
- Client relationship management
- Sales and marketing
Timeline
Business Manager
A Place At Home
03.2024 - 05.2025
Guest Service Representative
Hilton Homewood Suites
05.2022 - 03.2024
Assistant Manager
Majestic Hotel
03.2021 - 11.2023
Administrator
Interstate Fence & Guiderails
03.2010 - 01.2021
Nanny
Private Family Care
09.2002 - 02.2010
Diploma -
Manchester Central High School