Terether Austin
Chicago,IL
Summary
Healthcare professional with proven experience in clinic coordination and patient care management. Strong focus on team collaboration, ensuring smooth operations, and adapting to changing needs. Skilled in handling administrative tasks, scheduling, and patient communication. Reliable, results-driven, and prepared to make positive impact.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinic Coordinator/Care Coordinator
Friend Family Health Center
08.2017 - Current
- Complete health assessments and PHQ-9
- Perform hypertension and diabetic assessments
- Complete ED and hospital follow-up scheduling
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
Patient Service Associate
Family Christian Health Center
11.2016 - 06.2017
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Verified patient insurance via Passport or Navicure
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
- Used EMR systems Centricity and Phressia to update patient demographics
Enrollment Specialist/Customer Service Representative
All Medical Personnel
03.2015 - 06.2017
- Greeted patients and answered patient questions and concerns in person and via a multi-line system
- Processed documents and scans into EMR system
- Assisted patients with medical enrollment process and was a source of additional information as needed
- Enrolled in regular staff professional development training to keep abreast of new policies and procedures in healthcare
- Trained other staff on company processes and procedures
Caregiver
Lifecare Home Solutions
11.2015 - 11.2016
- Assisted clients in their day-to-day living activities
- Scheduled doctor appointments and attended with client as needed
- Prepared daily meals and insured that client was following dietary plans
- Ran errands on behalf of client and assisted wherever needed
Administrative Assistant
City Colleges of Chicago
09.2008 - 06.2012
- Assisted management with scheduling meetings, conference calls and travel
- Processed inquiries and routed them to the appropriate departments
- Answered phones, and documented requests from callers and routed requests to the appropriate departments
- Photocopied, faxed, and prepared various documents (sensitive and otherwise)
- Administered & Proctored exams for students
Medical Assistant
Office of Dr. Joi Butler
03.2005 - 09.2005
- Performed the following duties:
- Appointment scheduling, medical records management, lab referrals for venipunctures, suturing and triage
- Also responsible for injections, ear irrigations, Breathing treatments, vital signs, specimen collection & processing, EKG and urinalysis
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Chicago, IL09-2025
Kennedy King College -
Kennedy King College
01.2009
Diploma - Medical Assistant/Phlebotomy
Illinois School of Health Careers
Chicago, IL01.2005
Skills
- CPR Certified
- Office 365 Applications (Word, Excel & PowerPoint)
- HIPAA compliance
- Case management
- Professionalism and etiquette
- Exceptional communication
- Patient scheduling
- Medical records management
- Office administration
- Insurance verification
- Scheduling appointments
Certification
- Introduction to Perioperative Nursing
Introduction to Perioperative Nursing
Introduction to Perioperative Nursing is an undergraduate course that serves as an introduction to the perioperative specialty and gives pre-licensure nursing students a foundation of perioperative nursing concepts.
Timeline
Clinic Coordinator/Care Coordinator
Friend Family Health Center
08.2017 - Current
Patient Service Associate
Family Christian Health Center
11.2016 - 06.2017
Caregiver
Lifecare Home Solutions
11.2015 - 11.2016
Enrollment Specialist/Customer Service Representative
All Medical Personnel
03.2015 - 06.2017
Administrative Assistant
City Colleges of Chicago
09.2008 - 06.2012
Medical Assistant
Office of Dr. Joi Butler
03.2005 - 09.2005
Kennedy King College -
Kennedy King College
Diploma - Medical Assistant/Phlebotomy
Illinois School of Health Careers
Bachelor of Science - Nursing
Chamberlain College of Nursing
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