Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
Hi, I’m

TERETHER AUSTIN

Chicago
Be Fully Available to Your Purpose and Completely Unavailable to Chaos
Mosley Bridgette

Summary


Experienced with managing clinic operations and improving patient care processes. Utilizes organizational and communication skills to enhance team coordination and clinic efficiency—track record of successfully implementing procedures that streamline workflow and improve patient satisfaction.

Overview

17
years of professional experience
2
Certification

Work History

Friend Family Health Center

Clinic Coordinator/Care Coordinator
08.2017 - Current

Job overview

  • Complete health assessments and PHQ-9
  • Perform hypertension and diabetic assessments
  • Complete ED and hospital follow-up scheduling
  • Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Protected patients by following strict HIPAA protection requirements and internal data security procedures.
  • Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.

Family Christian Health Center

Patient Service Associate
11.2016 - 06.2017

Job overview

  • Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
  • Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
  • Verified patient insurance via Passport or Navicure
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
  • Used EMR systems Centricity and Phressia to update patient demographics

All Medical Personnel

Enrollment Specialist/Customer Service Representative
03.2015 - 06.2017

Job overview

  • Greeted patients and answered patient questions and concerns in person and via a multi-line system
  • Processed documents and scans into EMR system
  • Assisted patients with medical enrollment process and was a source of additional information as needed
  • Enrolled in regular staff professional development training to keep abreast of new policies and procedures in healthcare
  • Trained other staff on company processes and procedures

Lifecare Home Solutions

Caregiver
11.2015 - 11.2016

Job overview

  • Assisted clients in their day-to-day living activities
  • Scheduled doctor appointments and attended with client as needed
  • Prepared daily meals and insured that client was following dietary plans
  • Ran errands on behalf of client and assisted wherever needed

City Colleges of Chicago

Administrative Assistant
09.2008 - 06.2012

Job overview

  • Assisted management with scheduling meetings, conference calls and travel
  • Processed inquiries and routed them to the appropriate departments
  • Managed approximately 50 to 100 incoming calls, emails, faxes daily and documented requests from callers and routed requests to the appropriate departments
  • Photocopied, faxed, and prepared various documents (sensitive and otherwise)
  • Administered & Proctored exams for students

Education

Chamberlain College of Nursing
Chicago, IL

Bachelor of Science from Nursing
12-2025

Kennedy King College
Chicago, IL

from Nursing
01.2009

Illinois School of Health Careers
Chicago, IL

Diploma from Medical Assistant/Phlebotomy
01.2005

Skills

  • CPR Certified
  • Office 365 Applications (Word, Excel & PowerPoint)
  • HIPAA compliance
  • Case management
  • Exceptional communication
  • Patient scheduling
  • Medical records management
  • Office administration
  • Insurance verification
  • Scheduling appointments
  • Patient care coordination
  • Patient confidentiality

Certification

Introduction to Perioperative Nursing- 12/23/2024

Introduction to Oncology Nursing-04/17/2025

Availability
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saturday
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morning
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evening
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Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Work-life balanceCareer advancementFlexible work hoursHealthcare benefitsPaid time offPaid sick leave401k match

Timeline

Clinic Coordinator/Care Coordinator

Friend Family Health Center
08.2017 - Current

Patient Service Associate

Family Christian Health Center
11.2016 - 06.2017

Caregiver

Lifecare Home Solutions
11.2015 - 11.2016

Enrollment Specialist/Customer Service Representative

All Medical Personnel
03.2015 - 06.2017

Administrative Assistant

City Colleges of Chicago
09.2008 - 06.2012

Kennedy King College

from Nursing

Illinois School of Health Careers

Diploma from Medical Assistant/Phlebotomy

Chamberlain College of Nursing

Bachelor of Science from Nursing

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