Tereza Gjeloshaj
Astoria,NY
Summary
Seeking a position of abilities will be fully utilized while opportunities for recognition and career enhancement exist. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
20
20
years of professional experience
Work History
Director of Housekeeping
TWA Hotel
New York, NY
10.2021 - Current
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Adhered to safety protocols by enforcing proper equipment usage.
Director of Housekeeping
Hudson Hotel
05.2016 - 10.2021
- Conduct monthly associate meetings to record concerns and develop action plans
- Organize administrative responsibilities in payroll, ordering, receiving and all Housekeeping daily work sheets for daily, monthly and yearly projects
- Plan monthly spending to fulfill current and future needs of department
- Lead team in all cleaning and presentation standards in room and Public spaces
- Work on CAPEX and budget preparation and implementation throughout the year Purchasing and ordering for daily and monthly supplies
- Develop employee morale and ensure training of Housekeeping personnel to use chemicals and equipment
- Responsible in ensuring compliance with all corporate Risk Management standards
- Train staff to use Proper Protective Equipment while using strong abrasive chemicals or use to operate safely during the/any pandemic
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Engineering Manager
Hudson Hotel NYC
06.2015 - 05.2016
- Payrolls for HSKP and ENG
- Schedules for HSKP and ENG
- Daily assignments
- Monthly inventories, variance differentiate
Assistant Rooms Manager
Hudson Hotel NYC
10.2010 - 06.2015
- Daily assignments
- Payroll
- Daily assignments
- Houseman projects
- Trained new employees on standards and hotel procedures.
- Reviewed housekeeping supply charts and inventories.
- Created and managed accurate occupancy forecasts and budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Property Manager
JJ’S Real Estate
Astoria, NY
12.2003 - 05.2010
- Daily meetings with contractors
- Provides consistent quality customer service
- Resolves Tenants issues
- Handles and controls inventories and receivables
- Updates bookkeeping for the office such as weekly and monthly financial reports
Education
Bachelor Degree - Tourism
College of Economy Podgorica
Skills
Proficient withMicrosoft Office, Excel, Hot Sos, ADP, Opera and UltiPro IWA Certified Fluent in Albanian, Serbian, Croatian and Bosnian
Employee evaluations
Team Building
Inter-department collaboration
Training and mentoring
Financial Management
Strategic planning
Timeline
Director of Housekeeping
TWA Hotel
10.2021 - Current
Director of Housekeeping
Hudson Hotel
05.2016 - 10.2021
Engineering Manager
Hudson Hotel NYC
06.2015 - 05.2016
Assistant Rooms Manager
Hudson Hotel NYC
10.2010 - 06.2015
Property Manager
JJ’S Real Estate
12.2003 - 05.2010
Bachelor Degree - Tourism
College of Economy Podgorica