TEREZA F DOSOUTO
Boston,MA
Summary
Pharmacy care liaison with 20 years of pharmacy and healthcare experience. Licensed pharmacy professional since 2006 and certified pharmacy technician since 2008. Specializes in patient advocacy, specialty pharmacy services, and medication access support through prior authorizations and insurance verification.
Overview
1
1
Language
1
1
Certification
20
20
years of professional experience
Work History
Pharmacy Care Liaison
Boston Medical Center
Boston, MA
09.2015 - Current
- Supported patients, providers, pharmacies, and insurance carriers as main contact for fast access to critical medications and therapies.
- Assisted with prior authorization requests, insurance appeals, and benefit reviews.
- Helped coordinate specialty medication access programs and financial assistance options.
- Advocated for patients by identifying and resolving coverage barriers and treatment adherence issues.
- Worked with multidisciplinary healthcare teams to improve medication access workflows.
- Educated patients on medication therapies, insurance requirements, and support resources.
- Maintained accurate documentation in compliance with HIPAA standards.
- Recorded case notes in Boston Medical Center electronic medical records.
- Maintained positive working relationship with fellow staff and management.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
Boston, Massachusetts
09.2006 - 09.2015
- Coordinated prescription preparation and medication dispensing support for pharmacists.
- Managed insurance claim processing and corrected billing issues.
- Maintained accurate inventory controls and prescription records.
- Supported onboarding and training for new pharmacy personnel.
- Upheld pharmacy regulations and safety standards across daily operations.
- Managed insurance claims and resolved prescription coverage issues.
- Provided friendly service to patients at counter and drive-thru.
- Trained new pharmacy technicians on Walgreens procedures and safety standards.
- Answered patient questions and coordinated refill requests with healthcare providers.
Education
Pharmacy Program
Lincoln Technical Institute
Boston, MAHigh School Diploma -
Boston Central High School
Boston, MASkills
- Benefit verification and claims processing
- EHR documentation
- Medication access and pharmacy operations
- Patient advocacy and care coordination
- Regulatory compliance
- Attention to detail
- Team collaboration
- Salesforce proficiency
- Multitasking
- Adaptability and flexibility
- Problem-solving
- Prior authorization and insurance appeals
- Effective communication
- Collaborative relationships
- HIPAA compliance
- Reliability
- Task prioritization
- Professionalism
Certification
Licensed Pharmacy Professional (Since 2006), Certified Pharmacy Technician (CPhT) (Since 2008)
Languages
Portuguese
Native/ Bilingual
Timeline
Pharmacy Care Liaison
Boston Medical Center
09.2015 - Current
Senior Certified Pharmacy Technician
Walgreens Pharmacy
09.2006 - 09.2015
Pharmacy Program
Lincoln Technical Institute
High School Diploma -
Boston Central High School