Open To Work
Teri Broadway
Davison,MI
Summary
Regional healthcare rehabilitation operations leader managing therapy staffing coverage and performance standards across multiple sites. Collaborate with facility leadership and interdisciplinary teams to strengthen compliance and quality outcomes. Use QAPI meetings, monthly site reviews, and targeted coaching to improve rehabilitation director performance and patient outcomes.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Regional manager
Select Rehabilitation Services, Inc
03.2009 - Current
- Handled regional rehabilitation operations across multiple skilled nursing facilities.
- Provided policy guidance and performance coaching to rehabilitation directors, enhancing departmental effectiveness.
- Led quality improvement meetings with nursing, therapy, and administrative teams.
- Improved facility performance through ongoing review of 5-Star Facility Measures, QAPI initiatives, RTH, and customer priority items.
- Monitored Medicare, Medicaid, and clinical documentation compliance requirements.
- Maintained client relationships while addressing operational issues across regional accounts.
- Resolved customer concerns across 21 therapy departments, ensuring timely service delivery.
- Worked with facility leaders to align therapy programs with patient care standards.
Rehab Director
Rehab Care
10.2004 - 09.2007
- Directed team of 25 therapists and served as liaison among occupational therapy, physical therapy, speech therapy, administration, nursing staff, and community representatives during department meetings.
- Managed daily rehab services for rehab care patients across therapy disciplines.
- Coordinated treatment plans with therapists, nurses, and physicians.
- Supervised rehab staff schedules, assignments, and patient coverage.
- Held regular staff meetings to align coverage, priorities, and workflow.
- Coordinated rehab services with SNF disciplines and prepared quarterly quality assurance reports to enhance service delivery for QA committee review.
- Reviewed clinical documentation for accuracy and compliance, supporting high standards of care and regulatory adherence.
- Monitored patient progress during occupational, physical, and speech therapy.
- Communicated care updates with families and interdisciplinary teams.
Education
Associate of Applied Science - Physical Therapy/Therapist Assistant
Georgia State University
Atlanta, GA01-1994
Skills
- Rehabilitation program management
- Rehab operations oversight
- Clinical documentation
- Medicare compliance
- QAPI monitoring
- Quality assurance
- Regulatory compliance
- Healthcare operations
- Operations management expertise
- Operational strategies
- Staff management
- Team development
- Effective team leadership
- Executive communication
- Conflict resolution
- Cross-functional collaboration
- Staff coordination
- Customer relations
- Client relations
- Performance management
- Therapy scheduling
- Operations management
- Compliance monitoring
- Vendor management practices
- Problem-solving skills
- Regional strategies
- Organizational leadership
- Systems and software expertise
- Operations management
- Operations management
Certification
- Physical Therapist Assistant - State of Michigan
- Issued 2022-06 - Expires 2028-10
Timeline
Regional manager
Select Rehabilitation Services, Inc
03.2009 - Current
Rehab Director
Rehab Care
10.2004 - 09.2007
Associate of Applied Science - Physical Therapy/Therapist Assistant
Georgia State University
Work Preference
Job Search Status
Open to workDesired Job Title
Regional ManagerRegional rehab managerWork Type
Full TimeConsultingLocation Preference
RemoteHybridOn-SiteLocation: Davison, Michigan, United States
Open to relocation: Yes