Teri Castore
Henderson,NV
Summary
Dynamic Retail Store Manager with a proven track record at Strawberry 🍓, excelling in customer service and inventory control. Achieved significant sales growth through strategic merchandising and staff training, fostering a dependable team environment. Recognized for enhancing customer satisfaction and optimizing store operations, resulting in improved employee retention and overall profitability.
Overview
35
35
years of professional experience
Work History
Retail Store Manager
Strawberry 🍓
New York, NY
01.1980 - 08.2014
- Managed daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff on sales techniques and product knowledge.
- Monitored inventory levels, implementing strategies to reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Implemented loss prevention measures, increasing overall store security and profitability.
- Fostered a positive work environment, enhancing team collaboration and morale.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Education
Associates -
Fashion Institute of Technology
New York, NYSkills
- Customer service
- Dependable and reliable
- Detail-oriented
Timeline
Retail Store Manager
Strawberry 🍓
01.1980 - 08.2014
Associates -
Fashion Institute of Technology