Motivated professional brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of industry practices and market conditions.
Overview
17
17
years of professional experience
Work History
Director of Operations and Training
Barnes Group
Norfolk , Nebraska
07.2018 - 09.2024
Directed the operations and logistics of six family hair care salons.
Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
Managed day-to-day operations of staff in multiple locations.
Monitored inventory levels to ensure adequate stock was available at all times.
Identified areas where process improvements could be made resulting in increased productivity.
Ensured compliance with applicable laws, regulations, industry standards.
Worked with management team to develop operational goals aligned with business strategy.
Provided leadership and guidance to subordinate managers and supervisors.
Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Implemented systems for monitoring employee attendance, scheduling, payroll.
Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Beauty Salon Owner
A Shear Thing
Madison, NE
02.2008 - 12.2019
Created and managed the budget for all salon-related expenses.
Implemented new marketing strategies to increase visibility of the beauty salon in the community.
Organized promotional events such as open houses and special offers to attract more customers.
Maintained inventory of tools, equipment, products, and supplies necessary for daily operations.
Ensured compliance with state regulations regarding health codes and safety protocols within the salon.
Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
Oversaw day-to-day operations of the beauty salon ensuring smooth functioning of all activities.