Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teri Fox

Portland,TN

Summary

Proactive Production Manager successful at anticipating needs and making adjustments to schedules, materials and workflow. Ready to bring expertise to company needing hands-on, knowledgeable and resourceful leader.

Overview

22
22
years of professional experience

Work History

Service Advisor

Classic Luxury Imports of Bowling Green
07.2025 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

RECONDITIONING PRODUCTION MANAGER

CarMax
04.2013 - 04.2024
  • While supervising Inventory Associates, the Cosmetic Supervisor, and Technician Production Manager, responsibilities also include maintaining the integrity of the store's vehicle inventory, maintaining optimal vehicle flow through Work In Progress, achieving Newly Saleable targets, ensuring the completion of cosmetic inspections on all vehicles to be reconditioned, maintaining CarMax quality standards on the display lot, and maintaining both high quality and production efficiency for the Store's Cosmetic Technicians.
  • Ensures daily maintenance of the store's vehicle inventory integrity, to include accurate scanning, control of receiving and daily vehicle reconciliation.
  • Achieves and maintains an inventory audit rating at or above CarMax standards for all inventory categories.
  • Maintains month-end cycle time at or below CarMax standards.
  • Maintains display area quality rating at or above CarMax standards at all times.
  • Achieves daily and weekly newly saleable targets.
  • Maintains a sufficient supply of vehicles with completed cosmetic inspections to support the input needs of the daily production process
  • Ensures CarMax quality standards are met for all newly saleable vehicles via the FQC process.
  • Maintains a schedule for all direct reports
  • Establishes and maintains a supply of competent, qualified On Lot and Off Lot Sublet vendors available to support the needs of the cosmetic reconditioning zones.
  • Perform duties of Operations Manager in his/her absence.
  • Associate Development

SERVICE MANAGER

CarMax
04.2003 - 04.2013
  • While supervising service associates, responsibilities include achieving all the CarMax retail service goals assigned to the department. These goals include meeting budgeted retail gross profit margins, maintaining or exceeding outstanding customer service and ensuring proper administration of related paperwork.
  • Ensures all positions are properly staffed at all times.
  • Observes and mentors service associates to reinforce consistent execution of standard work and customer service skills.
  • Manages all customer concerns in a quick, efficient and friendly manner.
  • Tracks VOC scores and customer feedback survey trends on a weekly basis. Creates a culture of development within the team so that all associates will strive to improve their customer service skills.
  • Reviews and manages all service related concerns/
  • Assists and mentors associates during peak delivery times.
  • Manages team to include scheduling and efficiency of the team.
  • Ensures areas are kept clean and organized and vehicles are cleared quickly.
  • Participates and ensures compliance of all CarMax Training and Process initiatives.
  • Ensures positive associated engagement
  • Drives team and store performance in maintaining all department metric goals.
  • Continually develops functional knowledge.

Education

High School Diploma -

Portland High School
Portland, TN
05.1991

Skills

  • Staff Scheduling
  • Production Optimization
  • Quality Assurance
  • Team Development
  • Strong Leadership Abilities
  • Inventory Coordination
  • Staff Management
  • Inventory Management Specialist
  • Customer Support
  • Dedication to Product Quality
  • Quality Inspection
  • Process Improvement

Timeline

Service Advisor

Classic Luxury Imports of Bowling Green
07.2025 - Current

RECONDITIONING PRODUCTION MANAGER

CarMax
04.2013 - 04.2024

SERVICE MANAGER

CarMax
04.2003 - 04.2013

High School Diploma -

Portland High School

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