Teri Fuss
Port Orange,FL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized server/bartender with experience in high volume restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
15
15
years of professional experience
Work History
Server
Flapjack Jonnys
Ormond Beach, FL
07.2021 - 01.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
Bartender
Tops Lounge
Edgewater, FL
04.2018 - 01.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Bartender
Wormburners Bar And Grille
South Daytona, FL
04.2017 - 12.2021
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Assistant Manager
Gnarly Surf Bar And Grille
New Smyrna Beach, FL
07.2014 - 03.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Server
Big Planet Pizza
Edgewater, FL
01.2011 - 06.2014
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Education
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach, FLSkills
- Warm and Friendly
- Team Player
- Food and Beverage Service
- Transactions and Cash Handling
- Order Accuracy and Delivery
- Specials Promotion and Upselling
- Able to Lift 30 Pounds
- Cool Under Pressure
- Dining Room Cleaning and Upkeep
- Bathroom Servicing
- Menu Memorization and Presentation
- Special Requests and Substitutions
- High-Volume Dining
- Conflict and Complaint Resolution
- Taking Reservations
- Guest Seating Arrangements
- Price Memorization
- Server Improvements
- Beverage Preparation
- Guest Satisfaction
- Special Dietary Requirements
- Waiting Tables
- Stocking and Replenishing
- Billing and Payment Processing
- Natural Leadership
Timeline
Server
Flapjack Jonnys
07.2021 - 01.2022
Bartender
Tops Lounge
04.2018 - 01.2022
Lead Bartender
Wormburners Bar And Grille
04.2017 - 12.2021
Assistant Manager
Gnarly Surf Bar And Grille
07.2014 - 03.2017
Server
Big Planet Pizza
01.2011 - 06.2014
High School Diploma -
New Smyrna Beach High School