Teri Kjos
Roseau,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also hardworking and passionate with strong organizational skills eager to secure Marketing Communications Associate position.
Overview
22
22
years of professional experience
Work History
Process Excellence Analyst
Digi-Key Electronics
Thief River Falls, MN
01.2007 - Current
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted research and investigations into Sales, PDC, and other areas of the business.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Customer Service Corporate Mail/Quality
Digi-Key Electronics
Thief River Falls, MN
04.2001 - 01.2007
- Communicated effectively with customers, managers and co-workers through email, phone and traditional postal mail.
- Used PROD and to access customer details and databases.
- Assisted customers by developing notes that directed the sales, picking and packaging teams with processing orders.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Answered customer questions and explained available services.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Education
Associate of Arts - Legal Assistant
Northland Community College
Thief River Falls, MN05.1989
Skills
- Attention to Detail
- MS Office
- Active Listening
- Excellent Communication
- Analytical and Critical Thinking
- Planning and Coordination
- Self-Motivated
Additional Information
Digi-Key Op Ex Expo: Assisted in Op Ex Expos in prior years; and in 2019, organized and oversaw the Expo.
Volunteer: I have assisted/organized several benefits to help people who were in need of financially in dire situations.
Hobbies: Have been fortunate to be able to use some of my experience to create Presentations for placement on Digi-Key's TVs that are viewed throughout the warehouse for quality purposes.
Timeline
Process Excellence Analyst
Digi-Key Electronics
01.2007 - Current
Customer Service Corporate Mail/Quality
Digi-Key Electronics
04.2001 - 01.2007
Associate of Arts - Legal Assistant
Northland Community College
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