Teri Kook
Warren,Ohio
Summary
To Whom It May Concern, I am a dynamic and decisive leader with excellent planning and problem-solving abilities. Ready to pursue new professional challenges and career advancement . Accomplished Sales Manager offering 20+ years of experience . Enthusiastic manager eager to contribute to team success through hard work, attention to detail and excellent organizational. Motivated to learn, grow and excel with Heinens.
Overview
22
22
years of professional experience
Work History
SALES LEAD/Deli Manager
HEINENS
Chagrin Falls, OH
01.2017 - Current
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Attended weekly meetings to discuss and optimize strategies.
- Effectively presented information to customers and responded to questions.
- Produced several reports per week to analyze performance against team goals.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Storemanager
Starbucks Coffee Company
Hermitage, Pa
03.2008 - 12.2017
- Responsible for daily store operations
- Schedules ,labor, training, cash management, inventory management, managing waste and controlling cost per P&L reports. Providing legendary customer service to our community
- Creating a welcoming environment for partners.
Service manager & Bar manager
Fox& HoundRestaurant
Mayfield Heights, Ohio
01.2005 - 03.2008
- Bar area- bartenders schedules and inventory
- Placing beer, wine and alcohol orders
- Build and maintain relationships with all vendors
- Service area- servers schedules. Maintaining all big screen televisions and sporting events. Maintained quality of all pool tables and their accessories.
Service manager, Bar manager & Kitchen manager
Ruby Tuesdays
Niles, Ohio
10.2000 - 01.2005
- Responsible for overseeing daily restaurant operations
- Service area consisted of scheduling, labor, training, cash management
- Bar area consisted of ordering and inventory
- Kitchen manager consisted of managing waste while controlling cost
- Inventory counts and placing orders
Education
Certification in Certified Medical Assistant -
TrumbullCounty Joint Vocational
2001
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Champion High School
1995
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AustintownHigh School
1993
Skills
- Problem Solving
- Operational Records Review
- Product and Service Promotion
- Performance Evaluations
- Time Management
- Detail-Oriented
- Customer Complaint Resolution
- Relationship Building
- Sales Records Management
- Operating Procedures and Policies
- Staff Training and Development
- Verbal and Written Communication
- Decision Making
- Customer Service
Timeline
SALES LEAD/Deli Manager
HEINENS
01.2017 - Current
Storemanager
Starbucks Coffee Company
03.2008 - 12.2017
Service manager & Bar manager
Fox& HoundRestaurant
01.2005 - 03.2008
Service manager, Bar manager & Kitchen manager
Ruby Tuesdays
10.2000 - 01.2005
Certification in Certified Medical Assistant -
TrumbullCounty Joint Vocational
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Champion High School
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AustintownHigh School