Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teri Lambert

Richardson,TX

Summary

Dependable and resourceful Team member accustomed to multitasking across field team projects to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types. Being able to provide background scheduling and dispatching drivers, work crews and vehicles to appropriate locations according to predetermined schedules. Skillful in preparing daily work and run schedules and overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention.

Overview

12
12
years of professional experience

Work History

Dispatch Specialist

RedHawk Trans
Carrollton, TX
01.2021 - Current
  • Responded to high volume of phone and email requests to provide logistics information.
  • Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
  • Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
  • Developed and implemented process enhancements to drive continuous program improvement.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Monitored flow of paperwork and directed information to appropriate departments.

Customer Account Specialist

Women's Health Texas
San Antonio, Texas
06.2018 - 01.2021
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Drafted letters, charts and financial reports to keep staff informed of progress.
  • Tracked and maintained Front Inventory to guarantee prompt and successful delivery of merchandise to customers.
  • Used CRM and Microsoft Word to keep accurate records pertaining to inventory and account notes.
  • Secured on-time payments and collected on delinquent accounts through Athena Health.
  • Scheduled / Maintained Doctors schedule


Data Entry Specialist

Centene Healthcare
San Antonio, TX
04.2017 - Current
  • Respond to all telephone inquiries from providers
  • Research and provide information regarding member's eligibility, benefits, referrals and authorizations
  • Educate providers on prior authorization requirements, how to access services and other routine, non-clinical issues
  • Educate providers on process of submitting outpatient treatment requests for outpatient therapy
  • Initiate or fax necessary forms to providers for outpatient therapy services
  • Coordinate with Provider Relations regarding contracting and/or credentialing status
  • Document all providers’ issues and resolution in the computer systems
  • Provide back-up support to Data Entry team as necessary.

Customer Service Representative

HARLAND CLARKE CORP
San Antonio, TX
05.2015 - 04.2017
  • Monitoring of individual performance
  • Tracking data and providing input for Individual Development Plans
  • Entering & processing orders
  • Processing cancel/change requests
  • Ensuring security and privacy of customer's information
  • Providing information and support regarding products and services
  • Successfully helps initial new Specialist training program
  • Understanding of banking information
  • Develops status reports for assigned projects and distributing to team members

Education

High School Diploma -

Oliver Wendell Holmes
San Antonio, TX
05.2014

Skills

  • Dispatch Coordination
  • Call Center Software
  • Client Interactions
  • Service Vehicle Dispatch
  • Dispatch Collaboration
  • Customer Experience
  • Client Support
  • Computer Literacy
  • Administrative Support

Timeline

Dispatch Specialist

RedHawk Trans
01.2021 - Current

Customer Account Specialist

Women's Health Texas
06.2018 - 01.2021

Data Entry Specialist

Centene Healthcare
04.2017 - Current

Customer Service Representative

HARLAND CLARKE CORP
05.2015 - 04.2017

High School Diploma -

Oliver Wendell Holmes
Teri Lambert