Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
10
10
years of professional experience
Work History
Director of Patient Care
Sea Coast Hospice
08.2019 - Current
Evaluated emerging healthcare trends to identify opportunities for enhancing services offered at the facility level while maintaining cost-effectiveness measures in place.
Optimized resource utilization by monitoring staff schedules, equipment availability, and budget allocations.
Enhanced staff performance through regular training sessions, evaluations, and providing constructive feedback.
Developed strong interdisciplinary collaboration to ensure comprehensive patient-centered care plans were executed effectively.
Increased patient satisfaction scores through attentive service, clear communication, and empathetic support during their hospital stay.
Reduced patient readmissions with focused discharge planning and thorough follow-up care coordination.
Fostered a positive work environment by advocating for employee needs, recognizing achievements, and promoting professional growth opportunities.
Managed complex cases efficiently by collaborating with multidisciplinary teams to develop tailored treatment plans for each individual patient.
Improved patient care quality by implementing evidence-based practices and updating policies and procedures.
Educated clients and families on community resources, treatment options and health care services to better manage conditions.
Developing staffing schedules, orientation platforms, new hire/ training procedures
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Monitoring the budget and creating and implementing new systems for the staff to use that would be more efficient, as well as cost effective
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Director of Patient Care –RN Supervisor - Admission Nurse - Case Manager
Sojourn Hospice
02.2017 - 08.2019
Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
Conducted comprehensive reviews of medical records to identify potential admission criteria discrepancies or gaps in documentation that may impact reimbursement rates or regulatory compliance measures.
Improved patient satisfaction by providing compassionate and efficient admissions service.
Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
Charge Nurse
Kearny Mesa Nursing Rehab
04.2014 - 07.2017
Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
Conducted daily shift briefs to inform staff of changes in patient care assignments.
Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Collaborated with other healthcare professionals to provide quality patient care.
Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Education
Bachelor of Science - Nursing
Chamberlain University
Addison, IL
08.2022
Skills
Clinical Leadership
Patient Safety
Operational Efficiency
Quality Improvement
Multidisciplinary Approach
HIPAA Compliance
Discharge Planning
Chronic Disease Management
End of life care
Clinical judgment
Nursing Documentation
Ethical Practice
Personal Information
Title: Registered nurse
References
Available upon request
Timeline
Director of Patient Care
Sea Coast Hospice
08.2019 - Current
Director of Patient Care –RN Supervisor - Admission Nurse - Case Manager
Sojourn Hospice
02.2017 - 08.2019
Charge Nurse
Kearny Mesa Nursing Rehab
04.2014 - 07.2017
Bachelor of Science - Nursing
Chamberlain University
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