Teri Mikalojczyk
Oklee,MN
Summary
Results-driven managerial professional with proven record of streamlining automated processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
13
13
years of professional experience
Work History
Manager, Customer Success
DigiKey
Thief River Falls, MN
08.2024 - Current
- Leads and inspires teams focused on reducing handle time, reducing labor costs, improving customer experience, and increasing automation departmentally and cross-functionally.
- Attends and leads meetings collaboratively to discuss process automation improvement opportunities.
- Created and applies department vision, shifting department from former roles to current job responsibilities.
- Established training plans for new and current team members.
- Monitors team productivity through performance metrics, driving continuous improvement efforts and optimizing operational efficiencies.
- Identifies and implements automation opportunities through data analysis. Validates improved efficiency by reviewing changes following implementations.
Supervisor, Global Customer Support
DigiKey
Thief River Falls, MN
03.2020 - 08.2024
- Conducted meetings on a regular basis with direct reports to review process changes, and discuss productivity, strengths and development opportunities.
- Conducted monthly meetings with eBusiness department to discuss and review process changes, and discuss customer needs and innovation strategies.
- Created training plans and onboarding for new eBusiness team members.
- Collaborated with other departments to streamline workflows between teams.
- Engaged with customers to discuss current and future business needs.
- Participated in recruitment efforts by interviewing potential candidates for open positions.
Sales Representative
DigiKey
Thief River Falls, MN
06.2018 - 03.2020
- Processed customers orders accurately and efficiently.
- Managed customer requests through all forms of communication.
- Attended and participated in team meetings.
- Trained other representatives to process registrations.
Manager
Palubicki's Family Market & Spirits
Fosston, MN
09.2016 - 05.2018
- Managed employees day-to-day to ensure staff coverage across all departments and shifts.
- Provided work direction and training to new and current employees.
- Actioned customer calls by reporting specific customer requests or providing customer service.
- Coordinated weekly sales promotions.
- Balanced tills daily to ensure all transactions were accounted for.
- Enforced safety, health and security rules.
Cashier, Bakery, Deli, Barista, Gas Station
Palubicki's Foods & Deli
Fosston, MN
06.2013 - 09.2016
- Provided customer service by greeting and assisting customers with needs.
- Ensured accurate and efficient scanning of customer product to enhance customer satisfaction.
- Guaranteed accurate pricing and placement of product.
- Became proficient in duties of various departments.
- Ensured daily job duties were complete for following shifts.
Education
High School Diploma -
Fosston High School
Fosston, MN05.2017
Skills
- Strategic Planning
- Process Automation Monitoring and Improvement
- Staff Training and Development
- Complex Problem-Solving
- Data Analytics
- Documentation and Reporting
- Cross-functional Collaboration
Timeline
Manager, Customer Success
DigiKey
08.2024 - Current
Supervisor, Global Customer Support
DigiKey
03.2020 - 08.2024
Sales Representative
DigiKey
06.2018 - 03.2020
Manager
Palubicki's Family Market & Spirits
09.2016 - 05.2018
Cashier, Bakery, Deli, Barista, Gas Station
Palubicki's Foods & Deli
06.2013 - 09.2016
High School Diploma -
Fosston High School