Teri Parks
Tullahoma,TN
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Warehouse Lead
US Display Group
Tullahoma, TN
04.2023 - 05.2024
- Managed the scheduling of incoming shipments, optimizing workflow and maintaining a balanced workload for staff members.
- Resolved discrepancies in shipment deliveries, maintaining accurate records and preventing errors.
- Trained new team members on company procedures, ensuring quick integration and productivity.
- Used 3PL
- Maximized trailer usage by organizing efficient delivers
Production Clerk
Great Lakes Cheese
Manchester, TN
10.2016 - 04.2023
- Managed documentation for work orders, ensuring completeness and accuracy in record keeping.
- Provided valuable input during new product development phases, helping minimize production delays or setbacks.
- Coordinated with multiple departments for smooth production flow and faster product delivery.
- Supported quality control efforts by adhering to standard operating procedures and reporting deviations promptly.
- Monitored stocks of office supplies and production needs to prevent shortages
- SAP
- Kronos for payroll
Customer Service Representative
Business Card Inc
Tullahoma, TN
01.2004 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Tullahoma High School
Tullahoma, TN05-1994
Skills
- Supervisory experience
- Time management
- Attention to detail
- Customer service
- Data entry
- Call center experience
Timeline
Warehouse Lead
US Display Group
04.2023 - 05.2024
Production Clerk
Great Lakes Cheese
10.2016 - 04.2023
Customer Service Representative
Business Card Inc
01.2004 - 10.2016
High School Diploma -
Tullahoma High School