Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Teri Petrovic

Boise

Summary

Experienced professional with over 25 years in restaurant, catering, and customer service. Possess strong leadership skills developed over 12 years in supervisor/management roles. Dedicated, team-oriented, organized, creative, and resourceful problem solver. Proficient in training staff to high customer service standards. Known for driving results, ensuring team collaboration, and delivering quality outcomes through strategic planning and effective communication in dynamic environments.

Overview

20
20
years of professional experience

Work History

Taproom Manager

Ola Brew
04.2021 - 11.2023
  • Supervising Employees and maintaining the day to day operations of the taproom
  • Scheduling
  • Coordinate events
  • Ordering Supplies
  • Supervising Front of the house staff
  • Coordinate with brewery Staff
  • Developed/Implemented strategic revenue targets
  • Oversaw daily operations, ensuring exceptional customer service and efficient taproom management.
  • Trained and mentored staff on product knowledge, service standards, and operational procedures.

Contract Service Agent

Hawaiian Airlines
04.2018 - 06.2023
  • Customer service for all incoming/outgoing flights internationally.
  • Ticketing/ Baggage
  • Managing gate control
  • Operations of aircraft
  • Supervising Staff
  • Delivered exceptional customer service, resolving inquiries and enhancing passenger satisfaction.
  • Coordinated baggage handling, ensuring efficient loading and unloading processes.
  • Assisted in check-in procedures, streamlining passenger flow during peak hours.
  • Maintained accurate records of flight schedules and operational changes.

Manager

Umekes
03.2018 - 12.2018
  • Provide excellent customer service at a favorite local restaurant and tourist destination.
  • Food and Beverage ordering
  • Working with and managing staff
  • Supervising Front of House staff
  • Event Coordinating
  • Coordinating Private Parties

Assistant Manager

Pottery Barn
08.2024 - Current
  • Led team in achieving operational excellence through effective coaching and performance management.
  • Developed and implemented strategies to enhance customer service and satisfaction metrics.
  • Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
  • Trained and mentored staff on sales techniques and product knowledge to drive revenue growth.

Manager

Lava Lava Beach Club
01.2015 - 08.2017
  • Provide extraordinary customer service and dining experience at a high-volume tourist destination and local hot spot.
  • Presenting menu items to clientele, answering and giving recommendations
  • Proficient knowledge of wines and cocktails
  • Expertise in Micros computer operational system
  • Working with a staff of 20+ and maintaining a positive team mentality and atmosphere
  • Providing information to guests on local historical and geographical facts and recommending activities to enjoy during their stay on the island
  • Managing Staff scheduling
  • HR responsibilities, including all hiring and dismissals
  • Managed Luxury beach rentals

Assistant General Manager

Brix 25
02.2005 - 11.2008
  • Provide exceptional service for upscale bistro with numerous awards in downtown Gig Harbor, Washington.
  • Extensive knowledge of daily changing menu
  • Pairing wine with a variety of Northwest cuisine
  • Supervising closing duties for front and back of the house
  • Assisting with scheduling of all staff and events
  • Catering events to outside venues and private parties
  • Wine Maker dinners
  • Assisted Chef with creative and delicious ideas for the menu
  • Worked with Sommelier with our extensive wine list

Education

Certified Nursing Assistant Program -

Red Cross
06.2009

Diploma - undefined

South Kitsap High School
06.1994

Graduate Certificate - Real Estate

The Idaho Real Estate School
Boise, ID
05-2024

Skills

  • First aid and CPR certification
  • Crisis intervention techniques
  • Certified EKG technician
  • Pediatric emergency response training
  • Quarterly self-defense training
  • Micro system design
  • Proficient in Microsoft Word
  • Hawaiian Airlines certification
  • American Airlines Certification
  • West Jet Certification
  • Effective patience
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

Pottery Barn
08.2024 - Current

Taproom Manager

Ola Brew
04.2021 - 11.2023

Contract Service Agent

Hawaiian Airlines
04.2018 - 06.2023

Manager

Umekes
03.2018 - 12.2018

Manager

Lava Lava Beach Club
01.2015 - 08.2017

Assistant General Manager

Brix 25
02.2005 - 11.2008

Diploma - undefined

South Kitsap High School

Certified Nursing Assistant Program -

Red Cross

Graduate Certificate - Real Estate

The Idaho Real Estate School
Teri Petrovic