Teri Rapp
Celina,Texas
Summary
Senior operations/sales professional with over 20+ years of experience managing multi-million-dollar operations for multiple state locations throughout the United States. Proven ability to effectively interact with cross-functional teams in sales, production, credit, operations, retail, and wholesale. Recognized as a strategic visionary with strong leadership skills and a track record of successful execution. Expertise includes lending, credit, operations, sales, collections management, product development, credit and risk analysis/management, lending policies and procedures, regulatory and credit compliance, productivity/efficiency improvements, financial statement and management, operating budget and preparation, and organization strategy and analysis. Outstanding strategic planning and execution, cross-cultural management, and risk management aptitudes. Experience developing and maintaining sound financial plans that lead to significant increases in revenue and market share.
Overview
29
29
years of professional experience
Work History
Vice President - Consumer Lending
SCE Federal Credit Union
10.2021 - 04.2024
- Spearheaded the management of all facets of Lending operations including Consumer loans, Indirect lending programs like Auto loans, Mortgage lending services including Home Equity loans and Refinancing options as well as Credit Card programs ensuring high-quality standards at a $1 Billion Credit Union
- Led lending areas, surpassing production expectations by 128%, with a focus on innovation, product, and service. Utilized automation to deliver member-friendly lending services and establish partnerships with vendors for diverse products.
- Manage production, credit, processing, operations, insurance services, loan servicing, risk analytics, and audit in various departments within the organization
- Managed and oversaw the performance of a team consisting of 6 direct reports and 28 indirect reports.
- Designed and implemented initiatives aimed at enhancing access and opportunities for underserved communities
- Enhanced Credit Union assets by monitoring performance, examining external/internal environments and trends, and improving member experience.
- Successfully drove an innovative and transformative FinTech project aimed at automating decisioning processes, resulting in the successful introduction of pioneering lending products.
- Attended and participated in monthly ALCO, Credit Risk, Strategic planning, and pricing committee meetings
- Collaborated with the team to prepare lending budgets and meet budget and goal objectives. Ensured effective management of credit risk, audit, and compliance.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Chief Lending Officer
My Community Credit Union
06.2019 - 07.2021
- Direct report to the CEO of a $450M organization
- Successfully guided departmental strategies across various areas including Mortgage, Consumer Lending,Collections,Sales,Business/Commercial lending,Credit Card,Loan servicing,and Indirect lending.
- Demonstrated strong leadership skills by efficiently leading a remote team of 5 direct reports and 20 indirect reports
- Demonstrated expertise in managing regulatory audits, utilizing risk analytics effectively for improved compliance
- Successfully managed the preparation of Monthly Board reporting, ALCO, and pricing committee meetings.
- Promoted a culture of continuous learning among staff members by providing educational resources and training opportunities on pertinent topics such as underwriting techniques or regulatory updates.
- Demonstrated exceptional leadership in times of change, guiding the lending team through major organizational transitions or shifts in market conditions.
- Spearheaded successful loan workouts, minimizing losses during challenging economic environments or distressed borrower situations.
- Collaborated with cross-functional teams to develop and implement comprehensive marketing campaigns promoting lending products and services.
Chief Credit/Lending Officer
Nuvision Federal Credit Union
04.2008 - 05.2019
- Reported directly to the CEO of a $2+Billion organization as a member of the Executive Leadership Team
- Achieved exceptional results in Secondary marketing sales by implementing successful Mortgage Loan Originations, surpassing Gain on Sale expectations.
- Led the development and launch of new Commercial Lending and Credit Card products while successfully promoting Participations to target market
- Implemented a range of responsibilities in directing and managing various departments such as operations, sales of mortgage lending (QM & Non-QM), consumer lending, direct/indirect/credit card/business/commercial/lending loan servicing. Also supervised participation loans,collections processes,and insurance services; ensured the implementation of robust loan quality controls.
- Managed credit authorities while monitoring external, environment, internal trends, and practices to improve member service, product offerings, strategic planning, and overall financial portfolio to meet the changing business, regulatory, market conditions and risk for the Credit Union
- Effectively led a diverse team consisting of (6) direct reports and more than 40 indirect reports
- Conducts presentations to management and board
- Analyzed the department's financial performance against the budget and worked closely with direct reports to streamline processes, achieving enhanced efficiencies in line with annual budget targets.
- Developed strong relationships with borrowers, providing exceptional customer service and fostering trust throughout the lending process.
- Maintained a high level of industry knowledge, staying current on market trends and regulatory changes affecting lending practices.
Senior Vice President – Operations/Credit
Fieldstone Mortgage Company
01.1995 - 01.2007
- Spearheaded strategic planning and implementation for a distinguished portfolio valued at more than $5 Billion encompassing wholesale, retail, correspondent mortgage, and commercial lending realms.
- Delivered significant growth by overseeing the management and expansion of 13 Operational Centers & Satellite Branches throughout the US.
- Reporting directly to CEO as part of Executive Management team
- Successfully executed management of $29 billion worth of mortgage originations spanning across a decade. Proven ability to handle different types of mortgage products such as Conforming, FHA, FNMA & Non-Conforming Mortgages and commercial loans.
- Demonstrated effective leadership by managing teams across multiple areas including Commercial Division, Retail Division ,Wholesale Division,Sales Department ,Processing Unit ,Underwriting Team,and Closing Group consisting of 120 employees.
- Restructured and enhanced profitability by devising and executing a comprehensive company-wide action plan.
- Directly responsible for credit authorities of credit officers in multiple centers across the United States
- Oversaw all aspects of training and development for branch personnel, ensuring their ongoing education.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Education
Some College (No Degree) - Business Major
Golden West College
Huntington Beach, CASome College (No Degree) - Business Major
Diablo Valley College
Concord, CAVarious MBA Educational Courses (Mortgage Bankers Association) Certification
Mortgage Bankers Association MBA Member Since 1995
Allied School of Real Estate/ Century 21 Real Estate School
Business Lending Certification And CUNA Lending Management School
Madison, WICertificate -
Certified Financial Counselor
Madison, WINMLS #463970
Skills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Strategic Planning
- Results-Driven
- Risk Management
- Data Analysis
- Policy and procedure development
- Mergers and Acquisitions
Timeline
Vice President - Consumer Lending
SCE Federal Credit Union
10.2021 - 04.2024
Chief Lending Officer
My Community Credit Union
06.2019 - 07.2021
Chief Credit/Lending Officer
Nuvision Federal Credit Union
04.2008 - 05.2019
Senior Vice President – Operations/Credit
Fieldstone Mortgage Company
01.1995 - 01.2007
Some College (No Degree) - Business Major
Golden West College
Some College (No Degree) - Business Major
Diablo Valley College
Various MBA Educational Courses (Mortgage Bankers Association) Certification
Mortgage Bankers Association MBA Member Since 1995
Allied School of Real Estate/ Century 21 Real Estate School
Business Lending Certification And CUNA Lending Management School
Certificate -
Certified Financial Counselor
NMLS #463970
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