Anne King
San Antonio,TX
Summary
Top producing professional with superior sales and customer service Polished and poised and known for having exceptional drive. Determined Sales Representative with terrific customer service experience.
Overview
15
15
years of professional experience
Work History
Store Manager
Billy's Western Wear
Kerville, TX
09.2020 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Established store tactics and strategies to achieve operational performance and sales goals.
Inside Sales Representative
Grainger Industrial Supply
San Antonio, TX
10.2018 - 03.2020
- Cultivated and strengthened customer relationships to drive revenue growth.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Top Seller of 300 Accounts that generated sales of over 3 million
- Ranked #2 in Sales. system wide.
- Investigated sales and service issues to provide successful resolutions.
Supervisor/Human Resource Manager
JCPenney
San Antonio, TX
01.2009 - 02.2017
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Education
Bachelor of Arts - Business
University of Phoenix
San Antonio, TX06.2018
Skills
- Territory sales
- Product and service knowledge
- Customer retention abilities
- Account management
- Post-sales support
Timeline
Store Manager
Billy's Western Wear
09.2020 - Current
Inside Sales Representative
Grainger Industrial Supply
10.2018 - 03.2020
Supervisor/Human Resource Manager
JCPenney
01.2009 - 02.2017
Bachelor of Arts - Business
University of Phoenix