Teri Sieglaff
West Bend,WI
Summary
Dynamic customer service professional with a strong background in team leadership and problem-solving. Skilled in managing client records, appointment scheduling, and enhancing team efficiency. Committed to fostering positive customer relationships and ensuring high standards of service quality.
Overview
18
18
years of professional experience
Work History
Customer Service Coordinator
Blue Pearl Vet Hospital And Specialty Center
Glendale, WI
01.2020 - Current
- Supported high volume of customers daily, contributing to improved overall satisfaction.
- Scheduled appointments, checked patients in and out, reviewed consents for service, entered and updated client information, documented messages and notes in client accounts, and processed invoices using Impromed.
- Processed payments for services while maintaining accurate records of credit card, cash, and Care Credit transactions.
- Requesting, receiving and linking medical records from primary vets as well as script requests, and IDEXX and other lab reports.
Guest Service Leader
Kwik Trip
Lacrosse, WI
05.2008 - 12.2019
- Opened 5 Kwik Trip stores, successfully training new employees to deliver consistent service.
- Supervised and trained staff on cash handling, check processing, and POS transaction policies to ensure compliance and accuracy.
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
- Ensured accurate financial tracking through daily deposits and bookkeeping.
- Ordered inventory supplies to maintain stock levels.
- Checked in vendors, verifying orders and placement to maintain inventory accuracy.
- Worked in kitchen and made sure proper food safety was followed.
Education
Associates - Retail Management
WCTC
Pewaukee, WI05-2008
High School Diploma -
Waukesha South High School
Waukesha, WI06-1991
Skills
- Customer complaints handling
- Payment Processing
- Recordkeeping
- Attention to Detail
- Time Management
- Appointment management
- Complex Problem Solving
- Problem solving
- Team leadership
- Communication skills
- Friendly and Relatable
- Honesty and Integrity
- Attention to detail
Timeline
Customer Service Coordinator
Blue Pearl Vet Hospital And Specialty Center
01.2020 - Current
Guest Service Leader
Kwik Trip
05.2008 - 12.2019
Associates - Retail Management
WCTC
High School Diploma -
Waukesha South High School