Alexis Bidwell
Powell
Summary
Dynamic customer service professional with strong leadership skills and a proven track record at IceBox Cryotherapy-Westerville. Adept at conflict resolution and effective multitasking, I consistently enhanced customer satisfaction and loyalty. My experience in cash handling and scheduling ensures efficient operations while fostering positive relationships with clients.
Overview
4
4
years of professional experience
Work History
Customer Service Coordinator
IceBox Cryotherapy-Westerville
02.2023 - 05.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Sales Associate
Rally House
07.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Childcare Provider
Multiple Households
01.2021 - 08.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Education
Bachelor of Science - Nursing
University of Cincinnati
Cincinnati, OH05-2028
High School Diploma -
Olentangy High School
Lewis Center, OH05-2024
Skills
- Customer service
- Time management
- Conflict resolution
- Health promotion
- Strong leadership skills
- Effective multitasking
- Cash handling
- Scheduling
- Handling complaints
- Reservation handling
Timeline
Customer Service Coordinator
IceBox Cryotherapy-Westerville
02.2023 - 05.2024
Sales Associate
Rally House
07.2022 - 02.2023
Childcare Provider
Multiple Households
01.2021 - 08.2024
Bachelor of Science - Nursing
University of Cincinnati
High School Diploma -
Olentangy High School
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