Customer-focused Human Resources Manager offers talent and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs.
Hi, I’m
Teri Smith
Middletown,DE
Summary
Overview
1
Certification
Work History
OakTree Community Homes, LLCMiddletown, DE
Director of Human Resources Operations
2021 - Current (3 years & 11 months)
Job overview
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Maintained up-to-date knowledge of statutory requirements and regulations.
- Implemented robust policies and organizational structures to underpin successful expansion and drive continuous growth.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Introduced in-house employee career path program to increase long-term business success.
- Implemented centralized database to streamline data sharing, enhance reporting and realign HR information.
- Launched compensation strategies that offered competitive employment packages to attract top-notch talent.
- Guided department managers on hiring practices, salary ranges and position request forms.
- Collaborated with human resources team members to devise and deploy employee relations strategies.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
Comcast CorporationPhiladelphia, PA
Corporate Human Resources Manager,
2017 - 2021 (4 years)
Job overview
- Achieved desired work environment and performance by proactively leading a hybrid team of 23 Human Resources professionals and developing operational strategies that aligned with business goals and objectives.
- Created and implemented highly effective and individualized human resource solutions for People leaders and employees.
- Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
- Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Fostered a culture of flexibility and acceptance by maintaining open communication with personnel, factoring team perspectives into new strategies.
- Maintained 100% protocol and procedural accuracy through data mining and HRIS management tools.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Complied with local, state and federal laws and established organizational standards.
- Reduced HR budget by 15% by developing new processes and improving workflow.
Care Pavilion Nursing & Rehabilitation CenterPhiladelphia, PA
Director of Human Resources
2014 - 2016 (2 years)
Job overview
- Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
- Liaised with HR management to devise and update policies based on changing industry and social trends.
- Evaluated and updated rewards and recognition strategies to offer competitive employment packages and attract top-notch talent.
- Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promoted compliance with requirements.
- Partnered with cross-functional departments to develop, support, administer and maintain Human Capital Management Software.
- Administered payroll, retirement-plan contribution tracking and health and welfare outsourcing.
- Reduced accidents in workplace by implementing safety policies and procedures.
- Analyzed compensation and benefits policies to develop modifications and establish competitive programs.
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
- Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
- Implemented wellness plans to reduce stress, boost morale and increase productivity.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Boosted staffing efficiencies by 10% within 180 days of Diversity hiring program implementation.
ResCareNew Castle, DE
Area Director of Human Resources
2011 - 2014 (3 years)
Job overview
- Worked with senior-level management to create fair and consistent HR policies and procedures.
- Developed processes and metrics that supported achievement of organization's business goals.
- Reviewed compensation program and developed short- and long-term plans to increase efficiency and employee satisfaction.
- Maintained employee benefits programs, informed employees of benefits, and studied and assessed benefit needs and trends.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Identified staff vacancies and recruited, interviewed and selected best applicants.
- Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions.
- Oversaw exit interviews and maintained department records and reports.
WalmartMiddletown, DE
Human Resources Manager
2008 - 2011 (3 years)
Job overview
- Worked with HR advisors and HR representatives on establishing consistent hiring practices.
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
- Supported onboarding of new employees by processing paper work, conducting training, and supplying key job information, including organizational policies, job duties and employment benefits.
- Raised productivity and lowered absenteeism by setting clear expectations and rewarding good attendance.
- Established measures to promote diversity and drive equal access to opportunity and advancement.
- Secured optimal productivity by supervising managers on staffing, recruiting, administrative, operational, and clerical functions.
- Advised managers on organizational policy matters, and recommend needed changes.
- Scheduled random drug testing for employees to diminish regularity risks.
- Collaborated with management to establish workplace safety curriculum for training and education purposes.
Education
Wilmington UniversityNew Castle, DE
Certificate Program from Human Resource Management
12.2021
University Overview
Wilmington UniversityNew Castle, DE
Bachelor of Science from Organizational Management
2019
University Overview
- Cum laude graduate
Skills
- Effective Communicator
- Strong Organizational Skills
- Critical Thinker
- Decisive & Calm Under Pressure
- Collaborative & Proactive
- Solution Oriented
- HR Policy Development
- Global HR
- HRIS Proficiency
- Team Building
- Strategic Planning
- Change Management
- Performance Management
- Diversity & Inclusion Cultivation
Certification
- Notary Public, State of Delaware - 2021
- Certified Resilience Training Coach, Comcast University - 2020
- Certified Design Thinking Coach, Comcast University - 2019
- Certified Communications Specialist, Colorado Technical University - 2008
Affiliations
Affiliations
- Member, National Association of Professional Woman (2019 - present)
- Member, Sigma Beta Delta; Wilmington University Chapter (2019-Present)
- Member, Wilmington University Alumni Association (2019-Present)
- Member SHRM, Wilmington University Chapter (2018-Present)
Other Activities
Other Activities
Cradles to Crayons, Philadelphia
Volunteer, 2017-2020
- Assisted with packing back packs for grammar school aged children.
Samaritan's Purse
Volunteer, 2017-2020
- Assisted with packing care packages for disadvantaged youth and military veterans.
- Provided toys for disadvantaged youth.
Comcast Cares
Volunteer, 2017-2020
- Helped recruit volunteers for various community projects that Comcast sponsored throughout the Eastern, Central and Western regions of the country.
Freewill Volunteerism
Career Coach, 2009-Present
- Provided career counseling, resume preparation and work force readiness training to high school, and collegiate students.
Freewill Volunteerism
Business Management and Organizational Development Coach, 2009-Present
- Provided business development, strategic planning and brand management for women and minority owned business owners.
Timeline
Director of Human Resources Operations
OakTree Community Homes, LLC
2021 - Current (3 years & 11 months)
Corporate Human Resources Manager,
Comcast Corporation
2017 - 2021 (4 years)
Director of Human Resources
Care Pavilion Nursing & Rehabilitation Center
2014 - 2016 (2 years)
Area Director of Human Resources
ResCare
2011 - 2014 (3 years)
Human Resources Manager
Walmart
2008 - 2011 (3 years)
Wilmington University
Certificate Program from Human Resource Management
Wilmington University
Bachelor of Science from Organizational Management
- Notary Public, State of Delaware - 2021
- Certified Resilience Training Coach, Comcast University - 2020
- Certified Design Thinking Coach, Comcast University - 2019
- Certified Communications Specialist, Colorado Technical University - 2008
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