Teri Trampel
Klemme,IA
Summary
With a strong focus on customer satisfaction, my career has encompassed diverse industries including finance, logistics, and healthcare. This has provided me with a deep appreciation for diversity. Throughout my professional journey, I have embraced challenges as valuable learning opportunities. I use my skills to create positive experiences for customers, recognizing that their happiness is crucial for setting up repeat business. By fostering repeat business, I contribute to maximizing profit and ensuring long-term sustainability for organizations.
Overview
26
26
years of professional experience
Work History
Bookkeeper
Trampel Farms
Klemme, IA
09.2021 - Current
- Oversaw accounts receivable and payable processes for farming operation.
- Managed ongoing leases for rental properties and agricultural land.
- Reviewed lease documents to ensure accuracy and compliance with government programs.
- Implemented QuickBooks accounting system to ensure accurate financial record-keeping.
- Enhanced operational efficiency by implementing a digital filing system.
- Directed complex problem-solving initiatives for upper management to ensure timely and budget-compliant project completion.
- Evaluated financial data to produce reports that drive strategic decision-making for farm operations.
- Optimized payroll processing through advanced accounting software, enhancing efficiency.
- Drove strategic business growth through comprehensive analysis of financial trends and delivery of actionable insights.
- Assisted in organizing and reviewing financial documents to improve tax preparation efficiency.
- Executed tax form completion in strict adherence to legal regulations.
Private Caregiver/Personal Assistant
Trampel Family
Iowa
06.2021 - Current
- I currently a part-time personal assistant for an elderly gentleman that requires supervision for safety, and reminders due to dementia
- My duties are meals, financial, medical and social engagement
- Other duties include scheduling his healthcare, household maintenance, and provide daily updates to the family
Front Desk Agent Night Audit
Fairfield Inn & Suites
Clear Lake, IA
01.2024 - 07.2024
- Greet guests, reservations, responding to questions, concerns from guests
- Also includes cleaning, meal prep, and light maintenance when required
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Prepared reports on guest satisfaction levels and other metrics.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Dispatcher -remote
BOSS Logistics LLC
KY
08.2021 - 02.2022
- Used their software and work station remotely to assisted drivers with scheduling their loading and uploading, and update customers and brokers
- Collected POD, logged all information in the system
- Maintained accurate records for DOT compliance
- I also helped to train other dispatchers, monitored HOS for available drivers through ELD system
- Used daily load boards to provide best loads available to drivers
Dispatcher
Monson and Sons
Britt, IA
08.2017 - 06.2021
- Aided in office duties, answering phone, assisted drivers of Ninety OTR trucks with load information, service assistance, and the daily operations to assure customers received product on time
- Worked with load boards and brokers to provide our drivers with the best loads
- Updated all involved with load
- Kept system updated
- Collected paperwork
- Tracked drivers DOT requirements
- I worked FT from 8/17 to 11/18
- Taking a different FT job, I continued to work as a fill in for absence office staff and training new dispatcher on a PT basis
- Left in June 2021 in order to take care of father-in-law
Store Manager
Hancock County CO OP OIL
Klemme, IA
11.2018 - 08.2020
- Managed the day -to -day operations of local store
- Sought out outstanding employees to maintain a safe and profitable business
- Provided employees with training and support
- Submitted payroll and kept updated employee files
- Renewed all state and federal license and permits while adhering to regulations
- Implemented a par system inventory and ordering process
- Revamped out of date employee schedules to meet demand
- Daily accounting for income and expenses to stay on budget
- Tracked inventory and cash losses and implemented new procedures to promote accountability
Assistant Dietary Director (hospital)
Hancock County Health System
Britt, IA
01.2016 - 03.2017
- Cooked various foods in significant quantities
- Inspected kitchen equipment and appliances to ensure proper working order
- Inspected work areas to ensure compliance with federal regulations about cleanliness
- Maintained a safe kitchen
- Met special dietary needs of diners
- Maintained records of food use
- Recorded food-related expenditures
- Directed workers who assisted in preparing and serving meals
- Trained new employees
- My accomplishments included: Managed the daily operations of the kitchen and staff
- Collected patient data and performed audits to implement ongoing improvement
- Maintained financial records
- Knowledge sets include Data base user interface and query software, Data entry software, Microsoft Excel, Microsoft Word, Order, Entry, Point of sale POS computer terminals, Point of sale POS software, Spreadsheet software, Word processing software
Foodservice Supervisor (long term care)
Rehabilitation Center of Belmond
Belmond, IA
08.2004 - 07.2015
- Used software tools including: Excel, Word, Publisher, outlook
- Supervised food preparation and serving workers
- Trained workers in food preparation
- Trained workers in safety and sanitation procedures
- Ensured that federal regulations about cleanliness and food preparation were met
- Managed food inventory
- Managed small wares
- Observed and evaluated food preparation and serving workers
- Perform staffing duties such as recruiting, hiring, training, firing and disciplinary action
- Attended management meetings
- Controlled costs to keep them low and within budget
- Prepared work schedules for food prep and service workers
Mortgage Loan Originator
Iowa Mortgage Express
Mason City, IA
05.2000 - 10.2002
- Originated loans for residential real estate, home equity, lines of credit and consumer credit
- Developed network of business relationships with real estate professionals, builders, buyers, sellers, credit unions and bank branches
- Worked out customer financing objectives
- Analyzed financial, credit and property data of borrowers
- Assisted in processing and closing loans
- Resolved loan application problems
- Maintained knowledge of lending programs, policies, procedures and regulatory requirements
- Developed marketing strategy
- Interacted with attorneys, brokers and third party contacts
- Used office suite software such as Outlook, Excel, Word and PowerPoint
Education
Certificate - Dietary Management
University of North Dakota
Remote12.2011
Skills
Customer service
Training & Development
Recruiting/ onboarding
Employee Management
Microsoft Office
Logistics
Office Equiptment
QuickBooks
Documentation
Credit Analysis
Dementia Care
Accounting and bookkeeping
Data Entry
EMR software
Negotiations
Conflict resolution
Timeline
Front Desk Agent Night Audit
Fairfield Inn & Suites
01.2024 - 07.2024
Bookkeeper
Trampel Farms
09.2021 - Current
Dispatcher -remote
BOSS Logistics LLC
08.2021 - 02.2022
Private Caregiver/Personal Assistant
Trampel Family
06.2021 - Current
Store Manager
Hancock County CO OP OIL
11.2018 - 08.2020
Dispatcher
Monson and Sons
08.2017 - 06.2021
Assistant Dietary Director (hospital)
Hancock County Health System
01.2016 - 03.2017
Foodservice Supervisor (long term care)
Rehabilitation Center of Belmond
08.2004 - 07.2015
Mortgage Loan Originator
Iowa Mortgage Express
05.2000 - 10.2002
Certificate - Dietary Management
University of North Dakota
Assessments
- Written communication, Proficient, 2022-08-01
- Warehouse safety, Proficient, 2023-10-01
- Front desk agent (hotel), Proficient, 2023-10-01
- Administrative assistant/receptionist, Proficient, 2022-08-01
- Legal skills, Proficient, 2023-10-01
- Scheduling, Proficient, 2022-04-01
- Bookkeeping, Proficient, 2023-01-01
- Attention to detail, Proficient, 2021-08-01
- Data entry: Attention to detail, Proficient, 2022-11-01
- Work motivation, Proficient, 2023-06-01
- Management & leadership skills: Impact & influence, Proficient, 2022-10-01
- Food service: Customer situations, Proficient, 2023-08-01
- Protecting patient privacy, Proficient, 2023-10-01
- Workplace safety, Proficient, 2023-04-01
- Sales skills, Proficient, 2023-01-01
- Customer focus & orientation, Proficient, 2021-08-01
- Supervisory skills: Motivating & assessing employees, Proficient, 2024-04-01
- Retail customer service, Proficient, 2022-03-01
- Attention to detail, Proficient, 2022-08-01
- Medical receptionist skills, Proficient, 2023-11-01
- Administrative assistant/receptionist, Proficient, 2023-04-01
- Principles of accounting, Proficient, 2022-10-01
- Managing accounts in QuickBooks, Proficient, 2022-10-01
- Customer service, Proficient, 2021-08-01
- Work style: Reliability, Proficient, 2023-03-01
- Interstate truck driving, Proficient, 2023-02-01
- Call center customer service, Proficient, 2022-07-01
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Driving License: Driver's License
Assessments
- Written communication, Proficient, 2022-08-01
- Warehouse safety, Proficient, 2023-10-01
- Front desk agent (hotel), Proficient, 2023-10-01
- Administrative assistant/receptionist, Proficient, 2022-08-01
- Legal skills, Proficient, 2023-10-01
- Scheduling, Proficient, 2022-04-01
- Bookkeeping, Proficient, 2023-01-01
- Attention to detail, Proficient, 2021-08-01
- Data entry: Attention to detail, Proficient, 2022-11-01
- Work motivation, Proficient, 2023-06-01
- Management & leadership skills: Impact & influence, Proficient, 2022-10-01
- Food service: Customer situations, Proficient, 2023-08-01
- Protecting patient privacy, Proficient, 2023-10-01
- Workplace safety, Proficient, 2023-04-01
- Sales skills, Proficient, 2023-01-01
- Customer focus & orientation, Proficient, 2021-08-01
- Supervisory skills: Motivating & assessing employees, Proficient, 2024-04-01
- Retail customer service, Proficient, 2022-03-01
- Attention to detail, Proficient, 2022-08-01
- Medical receptionist skills, Proficient, 2023-11-01
- Administrative assistant/receptionist, Proficient, 2023-04-01
- Principles of accounting, Proficient, 2022-10-01
- Managing accounts in QuickBooks, Proficient, 2022-10-01
- Customer service, Proficient, 2021-08-01
- Work style: Reliability, Proficient, 2023-03-01
- Interstate truck driving, Proficient, 2023-02-01
- Call center customer service, Proficient, 2022-07-01