Teri A. Villarreal

Supervisor Alisha Soucie 402.560.3080

• Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
• Continuous and effective liaisons and collaboration with Labor and Employee Relations (LER), Human Capital and Training (HCT).
• Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
• Managed I-765 C08 initial and renewal Tiger Team project for technical and litigation risk factors to facilitate completion while minimizing negative outcomes.
• Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
• Created and maintained project documentation to establish operations framework and enable adherence to preset guidelines.
• Monitored I-765 production schedules and made adjustments to achieve compliance with preset timelines for Nebraska Service Center.
• Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Ensure employment practices are in line with high performing, diverse workforce operations.

Supervisor Shineka Miller 770.508.1762

• Worked with Chief of Staff and Supervisory Operational Support Specialist (SOSS) for Strategic workforce planning, goal cascading, performance management, staffing.
• Continuous, effective liaison and collaboration with USCIS Office of Security and Integrity (OSI), Office of Investigations (OI), Human Capital and Training (HCT), Labor and Employee Relations (LER), other Management Directorate programs (facilities, fleet, etc.), Office of Chief Counsel (OCC), External Affairs Directorate (EXA), and Office of Information Technology (OIT).
• Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
• Identified section KPIs and created measurement mechanism to track operations efficiency.
• Executed quality assurance audits, addressed non-complying issues and innovative solutions to improve section performance.
• Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Directed strategic workforce planning, performance management, and benefits administration.
• Managed Special Emphasis Program and staff engagement, gender diversity and cultural programs.
• Managed and oversaw Congressional Liaison, Ombudsman and Mandamus programs for Atlanta Field office which generally received over 100 inquires a month.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Created, developed and monitored Atlanta Field Office production schedules and made adjustments to achieve compliance with preset timelines.
• Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
• Factored in 48 Immigration Services Officers, 4 Senior Immigration Services Officers and 9 Supervisory Immigration Services Officers to conduct interviews of various form types and to conduct both Administrative and Judicial Naturalization Ceremonies to complete the monthly schedule.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands. Scheduled and oversaw 3000-4100 interviews monthly.
• Served instrumental role in organizational transformation and implementation and participated in several successful restructures.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Compared production costs to budgetary guidelines and adjusted variables to achieve budget compliance regarding awards and overtime.
• Managed production for team members which resulted in Atlanta Field Office moving from 87th position nationwide to 14th for office efficiency.
• Provided guidance to resolve complex problems impacting Field Office and operations.
• Developed innovative solutions to complex casework and case resolution. Identified and developed solutions to problems and issues affecting policies, procedures and casework.

Supervisor Nicolas Bartell 334.244.4501

• Management of Field Office consisting of 38 employees; provided support to Application Support Center and ASC employee(s).
• Analyzed and implemented program goals and objectives for fiscal year 2020 and 2021. Scheduled and oversaw 900 -1000 interviews monthly.
• Independently managed all operational immigration programs and activities as well as all administrative support functions in Field Office, such as personnel management, labor relations, training, facilities, property management, health and safety and emergency preparedness.
• Developed plan of action in event offices were closed to the public for extended periods during the national emergency for pandemic outbreak. Implemented a program to ensure staff had adequate work during this time and actions necessary to accomplish this.
• Implemented curbside naturalization process for safety and wellbeing of employees during the pandemic environment, which allowed 4000 applicants awaiting oath, an opportunity to naturalize.
• Oversaw S22 Centralization unit which was responsible for completing over 1000 Notices to appear, significantly reducing district backlog.
• Implemented video interview process which allowed for a safe interview process throughout the pandemic environment.
• Established efficient workflow, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
• Monitored and evaluated personnel performance for annual reviews, made recommendations on personnel actions and plans for employee development and training.
• Recognized and awarded staff for accomplishments and performance during fiscal year 2020 and 2021.
• Makes recommendations to Deputy District Director and District Director on program developments, problems and resolutions.
• Directed staff on implementation of new or existing policies, directives, regulations or instructions.
• Represents USCIS at virtual stakeholder meetings, conferences and organizations.
• Primary point of contact for Congressional, Ombudsman and Mandamus inquiries.
• Developed 15K budget and resource allocations for Field Office.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receipt.
• Communicated agency objectives across all divisions through regular correspondence and scheduled status updates.
• Nominated for Director's 2020 Exceptional Service Award for leadership and unwavering commitment to USCIS mission and efforts to serve public during COVID-19 pandemic.
• Conducted sensitive investigations involving employee misconduct, by carefully documenting statements, observations and evidentiary materials.
• Made recommendations to Senior Executive Leadership for identified issues or or potential misconduct.