Teriauna Quinney
Jacksonville,US
Summary
Dedicated Certified Medical Assistant with over 5 years of experience providing exceptional clinical and administrative support in fast-paced healthcare settings. Skilled in patient care, care coordination, clinical documentation, and building positive relationships with patients and healthcare teams. Committed to delivering compassionate, high-quality care while ensuring efficient clinic operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Archwell Health
Jacksonville, FL
04.2026 - Current
- Administered patient care, including vital signs assessments and medication administration.
- Collaborated with healthcare team to develop individualized patient care plans.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Educated patients on preventative health measures and chronic disease management.
- Conducted routine laboratory tests, maintaining quality control standards consistently.
- Facilitated communication between patients and healthcare providers to enhance care coordination.
- Coordinated patient referrals to specialists, ensuring timely appointments and accurate documentation.
Lead Medical Assistant
Dedicated Senior Medical Center
Jacksonville, FL
10.2023 - 04.2026
- Delivered clinical and administrative support to physicians.
- Gathered information about the client's medical history, including medications, symptoms, and allergies.
- Escorted patients to exam rooms, interviewed patients and obtained vital signs, including weight, blood pressure, pulse, temperature, and documented all information in patient’s chart.
- Relayed messages from patients to physicians about concerns, condition updates, and refill requests to facilitate effective treatment.
- Processed Prescription Requests and delivered medication to patient rooms.
- Collected and prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation and prepared all documentation, requisitions forms and labels for specimens.
- Administered vaccinations.
- Contacted patients to inform them of their lab results and to give them care instructions.
- Used rapid tests like COVID tests ,flu and strep tests to assist clinical staff with assessing conditions.
- Assessed, documented, and monitored vital signs for over 30 patients every day.
- Oversaw the daily work of other medical assistants.
- Trained and mentored new medical assistants and provided ongoing guidance.
- Assigned and delegated tasks to ensure smooth daily operations In the clinic
- Act led as a liaison between staff and management, keeping leadership informed of personnel issues.
- Maintained and stocked medical and laboratory supplies
Certified Medical Assistant
Ace Medical Jacksonville
Jacksonville, FL
10.2022 - 06.2023
- EMR System : Office Ally
- Administrative duties (answering phones, scheduling appointments, maintaining medical records, processing patients payments.
- Escorted patients to exam rooms, interviewed patients and obtained vital signs, including weight, blood pressure, pulse, temperature, and documented all information in patient’s chart.
- Educated patients about medications, procedures and physician's instructions.
- Provided home health care (taking vitals, giving injections, blood draws, etc.)
- Processed Prescription Requests
- Ensured compliance with HIPAA, CLIA and OSHA regulations.
- Assisted the physician with e-Scribing
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Care Coordinator
One Call
Jacksonville, FL
11.2020 - 06.2021
- Documented relevant information into system(s) to ensure records were clear, concise, and accurate.
- Provided patient support by phone, email, or instant message.
- Served as the primary contact for inbound/outbound patient issues.
- Communicated effectively with patients and medical professional
- Navigated multiple software systems as appropriate to document and obtain information for inquiries
- Demonstrated an understanding of HIPPA and other regulatory requirements and applied it to daily work interactions
- Schedule diagnostic exams for clients taking into consideration the clients location, facility capabilities, insurance requirements, and the type of exam
- Followed up with doctors' offices to ensure proper exams were scheduled for clients
New Patient Coordinator
Angel Kids Pediatrics
Jacksonville, FL
05.2019 - 04.2020
- Answered, Screened and directed large amounts of calls on a multi line phone system
- Scheduled patient Appointments.
- Contacted Assigned Medical Providers via phone/ e-mail/ messages.
- Called In Prescriptions to the Pharmacy for Patients.
- Created New Medical Charts.
- Verified Medical insurance.
- Obtained and verified Patient Demographic information
- Faxed, scanned, and filed patient documents.
- Handled patient complaints and provided appropriate solutions and alternatives within the time limits and Followed up to ensure resolution.
- Kept records of customer interactions
Member Service Representative
FAIRWINDS Credit Union
Orlando, FL
01.2018 - 03.2019
- Managed large amounts of incoming calls.
- Performed financial transactions
- Generated sales leads.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Met personal/customer service team sales targets and call handling quotas.
- Recommended financial solutions and strategies to improve the members financial wellbeing
- Delivered exceptional, personalized customer service
Teller
VyStar Credit Union
Jacksonville, FL
06.2013 - 06.2016
- Responsible for handling personal and business account transactions, including but not limited to deposits, transfers, withdrawals, credit card cash advances, etc.
- Provided additional services to members including but not limited to: notary service, wire transfers, savings bond redemptions, safe deposit box services, gift cards, fraud and forgery claims, credit and debit card disputes, etc.
- Presented products and services in a positive, professional and knowledgeable manner, so members could make informed and best decisions.
- Worked cooperatively in a team environment and ability to balance between individual and team responsibilities and key business priorities.
- Assisted the branch with daily business such as: balancing of the ATMs, branch opening and/or closing, locating teller outages, etc.
- Performed routine account maintenance and changes to names, addresses, telephone numbers, and issuing or reordering debit, credit or replacement ATM cards.
- Promoted products or services to each customer to consistently meet sales targets.
Education
Bachelor of Science - Human Services
Florida State College
Jacksonville, FLElite Medical Academy - Med Tech & CNA Prep - undefined
Elite Medical Academy
Largo, FL01.2022
Certified Medical Assistant - undefined
Concorde Career Institute
Jacksonville, FL01.2021
Associate of Arts - undefined
Valencia College East Campus
Orlando, FL01.2020
High School - undefined
Jean Ribault High School
Jacksonville, FL01.2016
Skills
Recipient of an Accredited Diploma as a Medical Assistant (NCCT)
EMR / EHR
Medical scribing
Medical Terminology
Charting and clinical Documentation
Experienced at administering injections, venipunctures, blood draws, phlebotomy and EKG’s
Efficient handling of administrative duties (eg, answering phones, scheduling appointments, maintaining medical records, patient processing, and billing)
Superb administration skills including, scheduling and receiving patients, preparing and maintain medical records, handling multi line phone systems and executing professional telephone etiquette, basic insurance coding and completing insurance Forms
MS Office (10 Years)
Excellent technical and data entry skills
Customer Support
Effective verbal and written communication skills
Result oriented; excellent at setting goals, developing a plan, managing time, problem solving and adjusting plan as necessary to achieve success
Customer service (10 years)
Certification
- Nationally Certified Medical Assistant (NCCT) 2021
- Basic Life Support (BLS) Certification
- Certified Medication Technician
Timeline
Certified Medical Assistant
Archwell Health
04.2026 - Current
Lead Medical Assistant
Dedicated Senior Medical Center
10.2023 - 04.2026
Certified Medical Assistant
Ace Medical Jacksonville
10.2022 - 06.2023
Care Coordinator
One Call
11.2020 - 06.2021
New Patient Coordinator
Angel Kids Pediatrics
05.2019 - 04.2020
Member Service Representative
FAIRWINDS Credit Union
01.2018 - 03.2019
Teller
VyStar Credit Union
06.2013 - 06.2016
Elite Medical Academy - Med Tech & CNA Prep - undefined
Elite Medical Academy
Certified Medical Assistant - undefined
Concorde Career Institute
Associate of Arts - undefined
Valencia College East Campus
High School - undefined
Jean Ribault High School
Bachelor of Science - Human Services
Florida State College