Teric Seals
Led a team of 30-50 consultants, fostering skills development to enhance user adaptation to new software. Championed proactive issue resolution through exceptional organizational and communication abilities. Oversaw client transitions to electronic medical records systems, leveraging expertise in healthcare technology.
Work History
Go Live Consultant
10 Years 1 Month- Responsible for providing Classroom Training and ATE support for CERNER, EPIC, ALLSCRIPTS, GE CENTRICITY.
- I provide information for the front desk staff on SchappBook, Revenue Cycle, Cadence, CPOE, Ambulatory.
- Served as a floater/trainer for the following departments; Main Registration, Emergency Dept, Radiology Registration, Laboratory, Ambulatory Clinics and Command Center.
- Also, I am responsible for providing training and elbow support with clinical staff on Ambulatory/Orders.
- Assist with In basket, establishing and reporting all issues with end user while troubleshooting issues for all of the staff.
- Provide elbow to elbow support and classroom training to Patient Access staff, making sure the end user feels comfortable checking in and checking out patients.
- Conducting one-on-one training with Nurses and Physicians to set up Personalization including adding Orders into their Favorite folders to help them maneuver through charts with ease.
- Work hand and hand with many managers developing workflow enhancement for their departments.
Team Lead - Talent Acquisition
3 Years· Oversee ATE staff
· Assisted with completing daily reports
· Daily count of how many ATE staff was on my team
· Completed daily rounds on ATE staff to ensure that they were in their correct areas of support
· Reviewed time sheets/requested shift changes when needed
· Assisted ATE staff with completing expenses
Education
No Degree - College of Math And Science
High School Diploma
Skills
Additional Information
January 2026- February 2026
Epic Implementation (South Carolina) Novant Health
• Team Lead duties consisted of support ATEs
• Make sure staff arrived on-site in a timely manner
• Conducting evaluations on ATEs staff
• Ran reports for timecards and daily check-ins
• Reported any issues within the clinics
• Write daily reports of ATE moves, client feedback, etc.
• Acting as the primary liaison, leading meetings, understanding client needs, and presenting findings or solutions.
• Delegating tasks based on team member strengths, providing guidance, and resolving conflicts.
• Identify issues early and implement effective solutions.
August 2025-September 2025
Epic Implementation Rhode Island (Brown University)
• Supported end-users with registration
• Assisted with verifying insurance/copays/taking payments
• Assisted with adding guarantors/worker's comp
• Supported MAs with rooming/charge capture
• Assisted with telephone call encounters and refill medication
• Assisted with in-basket messages
May 2025-June 2025
Epic Implementation (Iowa) Trinity Health
· Supported wound care
· Supported nurses with flowsheets and The Avatar for documenting wounds
· Trouble shooting hardware devices
· Assisted with nurse templates
· Supported providers with notes, smart phrases, and billing
· Supported front desk with recurringappointments
· Assisted with chart prep
May 2025- May 2025
Epic Implementation (St. Augustine, FL) UF Flager Health)
· Supported Grand Central
· I supported end-users in an Imaging facility
· Assisted with referrals
· Assisted with trouble shooting hardware devices
· Assisted with transcribing orders
· Assisted with workflows and processes
January 2025- February 2025 (Team lead)
Cerner Implementation (Gaylord, MI) Munson Health
· Oversee ATE staff
· Assisted with completing daily reports
· Met with managers/leadership on how well the ATE staff provided
· Daily count of how many ATE staff was on my team
· Completed daily rounds on ATE staff to ensure that they were in their correct areas of support
· Reviewed time sheets/requested shift changes when needed
· Assisted ATE staff with completing expenses
October 2024-November 2024
Epic Implementation (Hartford, CT)
· Assisted with cadence/prelude
· Assisted with providers in Ambulatory Cupid/Endocrinology clinics
· Assisted with referrals/pre-registration
· Assisted with entering tickets for ongoing issues
· Assisted with trouble-shooting hardware devices
· Assisted with Haiku/Note writer/Smart phrases/Progress Notes
May 2024-July 2024
Epic Implementation (Boston, MA) Children's Hospital
· Assisted clinicians in the sleep lab
· Assisted peds with Cadence/Prelude
· Assisted with Ambulatory nurses
· In basket/orders/flowsheets
· Assisted with troubleshooting hardware devices
· Called in tickets for end-user issues
April 2024- May 2024
Epic Upgrade (Wilmington, NC) Inpatient
· Assisted all clinicians with migrating to their new upgraded system
· Fingerprint for providers to sign off on orders
· Assisted with the go-live
· Signed clinicians up to receive their new user ID numbers
· Assisted with troubleshooting hardware devices
· Assisted in all areas of the hospital providing elbow support