Terica Knox
Memphis,Tn
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
11
11
years of professional experience
Work History
Customer Sales Representative
AT&T Wireless
07.2021 - 01.2025
- Assisted call-in customers with questions and orders
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
- Resolved concerns with products or services to help with retention and drive sales
- Maintained and managed customer files and databases
- Responded to customer calls and emails to answer questions about products and services
- Maintained customer accounts and relationships
Customer Service Representative
Brinks Home Security
06.2020 - 05.2021
- Educated customers on available services to meet needs
- Handled continuous flow of daily inbound and outbound calls with consistency and calm attitude
- Provided peer-to-peer training for incoming training classes transitioning to call center floor
- Responded to telephone inquiries and complaints using standard scripts and procedures
- Documented information from callers to update records and keep notes current on issues
- Entered and updated customer data to create and modify account information
Customer Service Representative
Etech Global Solutions
08.2018 - 05.2020
- Shared insights with management regarding member inquiries, concerns and complaints to improve products, operations and policies
- Used knowledge base systems and work processes to help customers
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Used business development frameworks and strategic growth strategies to develop short- and long-term customer service plans
- Answered inbound calls to greet and assist customers with various needs and questions
- Delivered prompt service to prioritize customer needs
Medical Customer Service Representative
Ashwood Medical Inc.
02.2014 - 07.2018
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
- Reviewed and corrected claim errors to facilitate smooth processing
- Took copayments and compiled daily financial records
- Assisted patients in filling out check-in and payment paperwork
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Completed clerical duties and tasks for clinic administration
Education
High School Diploma -
Raleigh Egypt High School
Memphis, Tn05.2012
Skills
- Weapons Screening
- Loss prevention trainer
- Surveillance
- Program auditing
- Complaint resolution
- Sales expertise
- Report preparation
- Order Fulfillment
- POS systems expert
- Creative problem solving
- CRM
- Technical Support
Timeline
Customer Sales Representative
AT&T Wireless
07.2021 - 01.2025
Customer Service Representative
Brinks Home Security
06.2020 - 05.2021
Customer Service Representative
Etech Global Solutions
08.2018 - 05.2020
Medical Customer Service Representative
Ashwood Medical Inc.
02.2014 - 07.2018
High School Diploma -
Raleigh Egypt High School
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