Terrie Marshall
Haverhill,MA
Summary
Human resources and customer service professional skilled in processing payroll and enhancing operational efficiency. Demonstrated ability to improve employee satisfaction through effective communication, data analysis, and training support. Experienced in maintaining accurate records and developing process documentation to streamline HR transactions.
Overview
20
20
years of professional experience
Work History
Payroll Representative II
Massachusetts Institute of Technology (MIT)
Cambridge, USA
04.2016 - Current
- Processing HR transactions using SAP and tools supporting the process
- Clarified payroll results and addressed employee questions regarding payroll taxes, deductions, and payment issues, enhancing employee understanding
- Reviewed daily, weekly and monthly audit files and fixing data issues found in audit process
- Supporting MIT DLC administrative staff who are responsible for submitting and approving HR transactions
- Responded to customer service requests via email, phone, and in-person at service desk, ensuring timely resolution of inquiries
- Understanding the salary distribution process and how to make system updates for adjustment requests by financial officers
- Developed and maintained process and online support documentation, streamlining access to critical payroll information
- Maintaining records by scanning paper records into Optix
- Executed additional tasks assigned by management.
Part-Time Weekend Customer Service/ Teller
Santander Bank
Cambridge, USA
08.2014 - 04.2016
- Processed diverse customer transactions through terminal, including deposits, withdrawals, check cashing, issuing bank checks, money orders, travelers checks, gift checks, U.S. Savings Bonds purchases, mortgage and loan payments, night deposit, and ATM balancing transactions.
- Assessed customers' needs to recommend suitable deposit accounts or direct them to the appropriate department.
- Opens and processes new customer accounts; cross-sells existing and prospective customers.
- Resolved customer account issues, including closing accounts and balancing checkbooks.
- Answers customer questions about their account; checks cleared, current balance, holds on accounts.
- Secured and handled the cash box by keeping the key in a secure place, maintaining proper cash levels in each drawer, ordering the correct mix of cash from the master cash, and locking the bottom drawer at all times. Balanced the cash drawer and assisted HT in balancing the branch at the end of each day.
- Oversaw the vault housing negotiable items, ensuring proper handling and safekeeping.
- Stays informed about the Bank's Compliance and CRA efforts by reading the applicable materials and making special efforts to identify customers' needs in this area.
- Is knowledgeable of and participates in sales and performance goals. Tracks open and closed sales for PIP.
- Attended staff meetings, sales meetings, and training sessions designated by management.
Human Resources and Accounts Receivables
Caruso Companies
Revere, USA
06.2013 - 08.2014
- Processed biweekly and weekly payroll for exempt and non-exempt employees, including the verification of timesheets for wage and hour compliance.
- Maintained personnel records and ensured data integrity through accurate data entry and change report audits.
- Entered new hire information and benefit enrollment in PeopleSoft, coordinated new hire orientations and training.
- Monthly reporting for the Department of Labor.
- Exported and imported pay data files to ADP from PeopleSoft.
- H.S.A and F.S.A, pre-tax benefit reporting.
- Receive and verify invoices and requisitions for goods and services.
- Accounts payable responsibilities, including invoice coding.
- Entered invoices for payment using Peachtree Accounting software.
- Process backup reports following data entry.
- Post daily revenue to cash management, track and report all sales commissions.
- Reconcile daily deposits for all banking transactions.
- Maintain and update vendor files, direct liaison to vendors.
- Log all maintenance work performed on equipment to ensure compliance.
- Provided exceptional customer service by addressing client inquiries promptly and effectively.
Contractor Payroll/ Human Resources Support
Manganaro Northeast
Woburn, USA
09.2010 - 08.2013
- Ensured timely entry and processing of weekly and biweekly payroll for union and non-union employees using ADP PCPW, and ADP Report Smith and AS400.
- Process weekly certified payrolls.
- Maintained employee attendance and leave tracking and verification.
- Tracked vacation, sick, and personal accruals to maintain accurate employee records and support payroll processing.
- Reviewed timesheets and processed layoff checks.
- Completed unemployment forms, workers compensation, and employment verifications.
- Point of contact for Employee benefit plans.
- Reconciled purchase orders and cost transfers for inventory, coordinated new hire orientation.
- Oversaw invoice processing and accuracy to ensure timely vendor payments and maintain good supplier relationships.
Payroll/Administrative Specialist
State Street Bank
Boston, USA
07.2006 - 09.2010
- Led overhaul of payroll processes and procedures, enhancing accuracy and efficiency.
- Input and process biweekly payroll for 2000+ employees using Oracle Financial.
- Accurately enter data related to payroll processing for non-recurring events including taxes, relocation, stock, bonuses and awards.
- Processed manual and voided check transactions to maintain payroll accuracy.
- Generated reports from payroll systems to confirm accuracy of data entry.
- Reviewed and processed tuition courses and grades for reimbursement.
- Conducted timely research and resolved employee inquiries via hotline and email.
Education
BS - Communications
UMASS AMHERST/MOUNT IDA COLLEGE
Personal Information
Title: Payroll Representative - MIT
Technical Summary
- Access
- ADP
- Ceridian
- Oracle Time and Labor
- Oracle Financial
- Encore Software
- E-Time
- As400 Software
- Microsoft Office: Excel
- Outlook
- Word
- Paper Vision
- PeopleSoft
- Sage Accounting
- Kronos
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Payroll Representative II
Massachusetts Institute of Technology (MIT)
04.2016 - Current
Part-Time Weekend Customer Service/ Teller
Santander Bank
08.2014 - 04.2016
Human Resources and Accounts Receivables
Caruso Companies
06.2013 - 08.2014
Contractor Payroll/ Human Resources Support
Manganaro Northeast
09.2010 - 08.2013
Payroll/Administrative Specialist
State Street Bank
07.2006 - 09.2010
BS - Communications
UMASS AMHERST/MOUNT IDA COLLEGE