Terion C. Turner
Baton Rouge,Louisiana
Summary
Have worked in the customer service business for 3+ years. Very dependable with reliable transportation. Willing to learn new skills. An Advanced learner especially with the form of anything medical
Overview
8
8
years of professional experience
Work History
Security Guard
Diamond Security
Baton Rouge
09.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Correctional Officer Sergeant
Elayn Hunt Correctional Center
02.2024 - 09.2024
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
- Maintained order within the facility by enforcing institutional rules and regulations consistently.
- Coordinated with other correctional facilities during transfers of inmates, ensuring smooth transitions between institutions without compromising security protocols.
- Increased security measures by regularly inspecting all areas of the facility for potential hazards or risks.
- Reduced instances of inmate altercations through proactive conflict resolution strategies and mediation techniques.
- Completed daily work report sheets and delegated tasks to employees.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Handled inmate counts and searches for missing inmates.
- Supervised Number employees and performance of tasks and managed Number offenders.
- Conducted emergency response drills to prepare staff for various crises situations, minimizing potential harm to both staff and inmates.
- Updated documentation systems which improved accuracy in reporting incidents.
- Organized recreational activities that promoted positive interactions among inmates, reducing tensions and improving overall facility morale.
patient Registration clerk
LA Dermatology
Baton Rouge, La
04.2022 - 05.2024
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
Patient Registration Representative
The Baton Rouge Clinic
Baton Rouge, La
04.2021 - 02.2022
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
Team leader
Jett's Enterprises
Zachary, Louisiana
07.2018 - 02.2021
Customer service representative
Walgreens
Baker, Louisiana
08.2018 - 11.2018
Front desk assistant
Richardson Agency Allstate Insurance
Johns Creek, Georgia
12.2017 - 07.2018
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Maintained clean and organized front desk areas to uphold polished company image.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
undefined
Southern University of Nursing
High School Diploma - undefined
Baker High School
01.2017
Skills
- Customer service, management, conflict resolution skills, Organization Skills, Eclinical Software, Ultipro, epic software, Experience with patient records and "super-bills"
Hobbies and Interests
Hobbies and interests include: reading and painting, working with animals, studying scientific organisms, listening to music, studying art, Exploring new foods, and traveling. Working around new people and in new environments.
Timeline
Security Guard
Diamond Security
09.2024 - Current
Correctional Officer Sergeant
Elayn Hunt Correctional Center
02.2024 - 09.2024
patient Registration clerk
LA Dermatology
04.2022 - 05.2024
Patient Registration Representative
The Baton Rouge Clinic
04.2021 - 02.2022
Customer service representative
Walgreens
08.2018 - 11.2018
Team leader
Jett's Enterprises
07.2018 - 02.2021
Front desk assistant
Richardson Agency Allstate Insurance
12.2017 - 07.2018
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Southern University of Nursing
High School Diploma - undefined
Baker High School