Teris A. Randolph
Chicago,IL
Summary
Resourceful professional in workforce supervision recognized for high productivity and efficient task completion. Possess strong capabilities in team leadership, operational workflow optimization, and conflict resolution. Excel in communication, problem-solving, and adaptability to ensure smooth operations and team cohesion. Committed to elevating workplace standards through proactive management and employee engagement.
Overview
9
9
years of professional experience
Work History
Seasonal FOH Supervisor
Walnut Room Restaurant
Chicago, IL
10.2024 - Current
- I assist the Restaurant Manager in ensuring a safe, profitable, and successful restaurant operation, delivering exceptional customer service and high-quality food and beverage offerings
- Provide excellent customer service by effectively addressing multiple requests and concerns
- Collaborate seamlessly with colleagues and management
- Build strong relationships with store management
- Develop the team through ongoing training and coaching to enhance performance
- I assist in managing employee schedules and payroll to optimize productivity, control labor costs, and ensure customer satisfaction
- I ensure the team adheres to Food Division standards, oversee daily operations, and maintain high food quality through regular line checks
Sales Associates/Jersey Maker
The Madhouse Team Store
Chicago, IL
10.2024 - Current
- Greet and assist customers professionally, ensuring a positive shopping experience and effectively resolving any complaints
- Accurately process sales transactions, including obtaining merchandise, totaling bills, accepting payments, and making change for customers
- Stock shelves effectively, maintain attractive displays, and arrange merchandise to enhance the customer experience while ensuring a safe and clean work environment by complying with all sanitation and safety regulations
- Process custom jersey orders effectively, while managing inventory and providing data to support sales team success
Seasonal Corporate Event Staff
Windy City Fieldhouse Events
Chicago, IL
07.2024 - 01.2025
- Set-up and breakdown of tables, chairs and other event equipment; including loading and unloading supply trucks
- Lead teams on scavenger hunts
- Manage activities at team building events, summer picnics & other programs
- Work with experienced event planners to execute flawless corporate events
Events Operations Crew
Wrigley Field
Chicago, IL
01.2024 - 01.2025
- Provide administrative support by producing reports, reading BEOs, and managing the event queue
- Deliver best-in-class guest service through all touch points via the Cubs' service brand, Marquee Moments
- Effectively communicate and collaborate with Operations Teams, including Logistics, Guest Services, Security, Grounds Crew, and Cleaning
Lead Server
Hornblower Cruises & City Experiences
Chicago, IL
08.2023 - 05.2024
- Provide exceptional hospitality and create a comfortable atmosphere for guests
- Lead server team in resetting dinner areas after every cruise
- Collaborate with management to address any last-minute changes during cruises to meet passenger expectations
Campus Housing Representative
University of Illinois at Chicago Campus Housing
Chicago, IL
08.2020 - 08.2023
- Responded to general and specified Campus Housing inquiries via phone and email
- Conducted housing tours across campus to encourage applicants
- Assisted students in getting acquainted with campus surroundings and promoted campus life resources
Housing Desk Worker
University of Illinois at Chicago Campus Housing
Chicago, IL
04.2020 - 08.2020
- Managed security tasks and ensured optimum student/staff interaction
- Provided proactive assistance to employees, visitors, and customers
- Maintained employee/patron safety and security by assessing risks and prioritizing problems
Summer Resident Assistant
University of Illinois at Chicago Campus Housing
Chicago, IL
05.2019 - 08.2019
- Assisted conference guests and UIC Campus Housing residents with general inquiries
- Responded to incidents, emergencies, and customer service issues in an overnight on-call capacity
- Built community among UIC student residents through programming and virtual connections
Car Detailing Services/Car Handler
Auffenberg Dealership
Shiloh, IL
07.2018 - 08.2018
- Provided customer service and managed vehicles in the car lot
- Collaborated with the team and sales staff
- Conducted detailed cleaning of car interiors and exteriors
Delivery Driver/Waiter
Pizza Hut Family Restaurant
Belleville, IL
12.2017 - 01.2018
- Provided quick and reliable customer service
- Demonstrated patience and responsibility as a driver
- Managed time efficiently and maintained cleanliness
Grill Team Leader
McDonald's Fast Food Restaurant
Belleville, IL
09.2015 - 05.2017
- Managed daily kitchen tasks, including sorting and dating ingredients
- Maintained restaurant kitchen procedures and instructed team members
- Developed communication skills and some leadership experience
Education
Bachelor of Design - Industrial Design
University of Illinois at Chicago - College of Arts, Design, and Architecture
07.2023
High School Diploma -
Belleville Township High School
05.2017
Skills
- POS systems operations
- Employee development
- Team leadership
- Task delegation
- Product demonstrations
- Customer engagement
- Event planning
- Brand marketing
Pronouns
he/him
Academic Summary
Motivated Industrial Design graduate with over three years of experience in small group communication, task management, and personal projects. My academic background emphasizes ergonomic design and compact-home interior solutions, supported by empathic research and in-depth case studies. Additionally, I have explored anthropology sciences and urban environment studies, enriching my design perspective with a broader understanding of human behavior and spatial dynamics.
Timeline
Seasonal FOH Supervisor
Walnut Room Restaurant
10.2024 - Current
Sales Associates/Jersey Maker
The Madhouse Team Store
10.2024 - Current
Seasonal Corporate Event Staff
Windy City Fieldhouse Events
07.2024 - 01.2025
Events Operations Crew
Wrigley Field
01.2024 - 01.2025
Lead Server
Hornblower Cruises & City Experiences
08.2023 - 05.2024
Campus Housing Representative
University of Illinois at Chicago Campus Housing
08.2020 - 08.2023
Housing Desk Worker
University of Illinois at Chicago Campus Housing
04.2020 - 08.2020
Summer Resident Assistant
University of Illinois at Chicago Campus Housing
05.2019 - 08.2019
Car Detailing Services/Car Handler
Auffenberg Dealership
07.2018 - 08.2018
Delivery Driver/Waiter
Pizza Hut Family Restaurant
12.2017 - 01.2018
Grill Team Leader
McDonald's Fast Food Restaurant
09.2015 - 05.2017
Bachelor of Design - Industrial Design
University of Illinois at Chicago - College of Arts, Design, and Architecture
High School Diploma -
Belleville Township High School
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