Stefanie Moretti
Upland,CA
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
17
17
years of professional experience
Work History
FOH Manager
I Like Pie
Claremont, CA
10.2021 - 12.2022
- Trained staff when having a menu change.
- Monitored safety protocols with all food and beverage products.
- Coordinated the catering orders.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Schedules
- Inventory
- Ordering
- On the floor with my staff at all times
- Submitted payroll for Number-member team.
Intern GM/ FOH Manager
RA Sushi Bar And Restaurant
Chino Hills
07.2017 - 09.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Inventory
- Weekly conference calls
Lead Cocktail Server
Grazies
Upland, CA
05.2012 - 03.2017
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked out the other servers at the end of the night.
- Did discounts or voids for other servers.
Restaurant Manager
Graziano’s Group
Upland, CA
03.2009 - 03.2012
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Catering Manager
Graziano’s
Upland, CA
05.2007 - 03.2009
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled payment collection and payroll of Number employees.
- Verified prepared food met standards for quality and quantity before serving to customers.
FOH Manager
California Pizza Kitchen
Brea, CA
09.2023 - 11.2023
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
FOH Manager
The Derby
Arcadia, CA
11.2023 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
Education
Master Of Business - Hospitality
University of Phoenix
Tempe, AZBachelor Of Science - Hospitality
University of Phoenix
Tempe, AZ11.2014
Associate Of Applied Science - Hospitality
Chaffey College
Rancho Cucamonga, CA01.2011
Skills
- Standard Operating Procedures Proficient
- Staff Supervision
- POS Systems Operations
- Quality Control
- Coaching and Training
- Maintaining Clean Work Areas
- Hiring Procedures
- Inventory Control Processes
- Guest Satisfaction
- Billing and Payment Processing
- Restaurant Operation
- Food Costs
- Hospitality Management
- Guest Inquiries
- Disciplinary Action
- Shift Checklists
- Pre-Shift Walk-Through
- Vendor Relationships
- Employee Relationships
- Providing Feedback
- Health Department Inspections
- Team Meetings
- Maintain Food Safety
- Schedule Crew Members
- Counting Money
- Payroll Administration and Timekeeping
- POS Terminal Operation
- Catering Services
- P&L Administration
- Mentoring
Timeline
FOH Manager
The Derby
11.2023 - Current
FOH Manager
California Pizza Kitchen
09.2023 - 11.2023
FOH Manager
I Like Pie
10.2021 - 12.2022
Intern GM/ FOH Manager
RA Sushi Bar And Restaurant
07.2017 - 09.2022
Lead Cocktail Server
Grazies
05.2012 - 03.2017
Restaurant Manager
Graziano’s Group
03.2009 - 03.2012
Catering Manager
Graziano’s
05.2007 - 03.2009
Master Of Business - Hospitality
University of Phoenix
Bachelor Of Science - Hospitality
University of Phoenix
Associate Of Applied Science - Hospitality
Chaffey College