Heather Gonzales
Rio Rancho,NM
Summary
experienced Bartender known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
FOH Manager
The Local Brewhouse Bar & Grill
11.2015 - 11.2023
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Lead Bartender
The Local Brewhouse Bar &Grill
11.2015 - 11.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily transactions.
Bartender
QB’s Sports Bar & Grill
11.2011 - 11.2014
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
HS Diploma -
Sacramento Independent Studies
Sacramento, CA06.2002
Skills
- Fluent in English
- Troubleshooting
- Relationship Building
- Problem-Solving
- Work productively under pressure
- Strong work ethic
- Very dedicated to provide consistent memorable service to my guests
- POS Systems Operations
- Resolving Disputes
- Inventory Control Processes
- Corporate Regulations
- Standard Operating Procedure Development
- Guest Satisfaction
- Accounts Payable and Accounts Receivable
- Maintaining Clean Work Areas
- Service Prioritization
- Cash Receipt Reconciliation
- Standard Operating Procedures Proficient
- Quality Improvement Leadership
- Staff Supervision
- Credit Card Transaction Processing
- Hiring Procedures
- Quality Control
- Assignment Delegation
- Billing and Payment Processing
- Restaurant Operation
- Shift Checklists
- Organizing and Prioritizing
- Time Tracking
- Work Assignments
- Health Code Compliance
- Cooking Procedures
- Fluent in English
- Menu Memorization
- Vendor Relationships
- Team Meetings
- Team Oversight
- Staff Management
- Station Preparation
- Employee Relationships
- Guest Inquiries
- Disciplinary Action
- Health Department Inspections
- Hiring and Onboarding
- Managing Reservations and Large Parties
- Counting Money
- Managing Deliveries
- Schedule Crew Members
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
FOH Manager
The Local Brewhouse Bar & Grill
11.2015 - 11.2023
Lead Bartender
The Local Brewhouse Bar &Grill
11.2015 - 11.2023
Bartender
QB’s Sports Bar & Grill
11.2011 - 11.2014
HS Diploma -
Sacramento Independent Studies
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