Ellyson Matthews
Royal Oak,MI
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
FOH Team Lead
Chick Fil A
10.2021 - Current
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Barista
The Great Lakes Coffee Roasting Comapny
06.2023 - 08.2023
- Seasonal help for The Great Lakes Coffee Roasting Company during events held at the Huntington Place.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Summer Nanny
Bachitis Family
06.2021 - 08.2023
- Managed household tasks such as laundry, light cleaning, and meal preparation to ensure a smooth-running home environment for the family.
- Maintained a safe and clean environment for children by adhering to strict hygiene standards during meal preparation and playtime.
- Enhanced children''s emotional well-being by providing attentive and nurturing care during summer months.
- Supported each child''s individual needs by adapting daily routines based on their unique interests and abilities.
- Resolved conflicts between children using effective communication techniques that fostered empathy and respect among peers.
Education
BBA - Advertising And Public Relations
Grand Valley State University
Allendale, MI05.2025
High School Diploma -
Royal Oak High School
Royal Oak, MI05.2021
Skills
- Complaint resolution
- Team Building
- Fluent in English
- Safety Instruction
- Promoting Good Behavior
- Time Management
- Good Decision Making
- Critical Thinking
- Training and mentoring
- Trend Tracking
- Adaptability
- Influencing skills
Timeline
Barista
The Great Lakes Coffee Roasting Comapny
06.2023 - 08.2023
FOH Team Lead
Chick Fil A
10.2021 - Current
Summer Nanny
Bachitis Family
06.2021 - 08.2023
BBA - Advertising And Public Relations
Grand Valley State University
High School Diploma -
Royal Oak High School
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